Ken
Sprint has been the worst for customer service, at all levels for ever. Believe it or not, the last CEO actually fired several people for not mentioning customer service at all in his first staff meeting so the shoddy service you are getting now is actually an improvement.
I used to negotiate inter-lada highspeed circuits with them and they don’t even have any hesitation about screwing over high dollar corporate accounts and voiding signed contracts.
The techs at sprint LD are union and very competent but the CS are apparently abused by the suits so badly they are bitter and resentful every time they are forced to interact with customers.
I have been happy with cingular/AT&T Family plan cell service here in WS for about 7 years now and they were accommodating last time I had to negotiate a number transfer. (At least they were after I demonstrated my knowledge of their corporate hierarchy and how to file complaints that would make their day a little more irritating than doing what I asked.)
YMMV