Office Assistant for fun outdoor company!

[Mountain2Sound]

Mountain to Sound Outfitters is an inclusive employer that has been getting the Seattle, Washington, community out on the snow and water with a wide range of kayaks, stand up paddleboards, skis, snowboards, rentals, accessories and clothing, since 2009.
Locally owned and operated, our business philosophy is based on a strong foundation of community spirit and customer service. We’re passionate about expanding the outdoor culture and helping people enjoy all that the Northwest has to offer.
Our staff members provide residents and visitors with expert knowledge of sea kayaking, stand up paddle boarding, skiing, and snowboarding. We’re a friendly bunch of folks dedicated to making sure customers have the proper equipment and gear to suit their individual needs and prepare them for adventure on the slopes or the water.
If you have an eye for details, are extremely organized, and are passionate about inclusive marketing, then this is the position for you.

experience in retail sales, love paddle sports and snow sports, and are passionate about providing customers with personalized assistance and ongoing support for unforgettable experiences, then this is the position for you.

Scheduling
In consultation with AGM, schedule brand clinics for winter and summer, including choosing dates and times and ensuring that relevant staff are able to attend
Maintain info@m2soutfitters.com calendar with relevant winter and summer clinics, events, shows and preseason order dates

Customer Relations
Assist with warranties, including tracking items, taking photos, and corresponding with brands and customers in a timely manner
Assist with the chargeback process, including responding in a timely manner, and training staff on updated practices and procedures
Assist with responses to customer complaints, including emails, phone calls and negative reviews

Operations
Maintain a physical filing system for preseason order information, special orders, online orders, and vehicle maintenance
Open, process, file, sort mail
Manage end of month/season paperwork

Accounts Payable
Review all invoices and input into Quickbooks Accounting software
Work with Owner to resolve questions about payments
Work with CFO to answer monthly reconciliation questions, including troubleshooting billing/bill pay issues

Marketing
Update website banners and slideshow based on seasonal campaigns
Create and maintain product pages, including writing descriptions and specs, updating photos, removing, or adding color variants
Write content for email newsletters for upcoming events, sales, arrival of new inventory, etc.
Post on Instagram, Facebook and Google My Business on a regular schedule to promote new products, events, sales, etc.
Assist with annual events, including updating event information on website, creating Facebook events, setting up consignment website, and distributing event information to local blogs, newspapers, etc.
Assist with photography for social media

Receiving
Under supervision of AGM and Operations manager, create draft purchase orders, receive inventory in POS system and digitally file invoices

Inventory
Assist with bi-annual store inventory, including scheduling staff, scheduling/ordering/returning inventory equipment
Work with Operations Manager and AGM to determine the need for and to supervise batch inventories as needed

Qualifications
1-3 years of experience in retail and/or sales
Must be extremely organized and detail oriented, detail work is a major focus of the job
Passion or interest in Northwest paddle sports/winter sports
Experience with a plus
Ability to work with customers and other staff without discrimination
Excellent technical abilities. Able to learn web platforms quickly and troubleshoot issues independently.
This is a part time, 20-30 hours per week position but can work up to fulltime. We are a small team here and step into many other roles as needed. You could be expected to help with shipping, answering customer emails and other tasks as they occur.
Qualifications

-Interest in the outdoors
-Strategic, creative, and collaborative thinker with strong verbal and written skills.
-Experience with editing photos in programs such as Lightroom or Illustrator.
-Take initiative without direction, self-starter.
– Able to work weekends during events.

Email resume and cover letter to Rylie@m2soutfitters.com to be considered!

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