Home › Forums › Open Discussion › 911 Call Tracing with Cell Phones
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June 4, 2013 at 11:19 pm #607769
trickycooljParticipantI was chatting with a colleague today about an incident in my neighborhood that I had to call 911 for. (My second time ever, hooray?) SPD was there before 911 actually picked up and I joked that I was glad I wasn’t having a heart attack while on hold! I stayed on the line anyway because as a kid I was taught not to hang up on 911 because they know what house is calling and the police might come anyway. So therein lies my question, I do not have a landline at home and exclusively use my cell phone. My cell is a 360 number and is on a family plan with my mom who lives in Thurston County. She doesn’t get cell service at home hence me having 360 for her to call me locally on her landline. But if I had an emergency and called 911 and couldn’t stay on the line for whatever reason, can they figure out where I am? Will my mom’s address come up in Thurston County for being the account holder? I’m mostly curious if anyone knows or has insight on this. In all the 10 years we’ve shared a plan this is really only the first time I’ve thought of it. Of course maybe it doesn’t matter in modern day anyway, but probably something I should figure out.
June 5, 2013 at 12:12 am #791138
BonnieParticipantNo, I don’t believe they can figure out where you are if you are on a cellphone.
June 5, 2013 at 12:24 am #791139
jissyParticipanttricky: Interesting… I’d like to know the answer to that, too as we are hosting an Italian guest for the summer and she is using 2 phones from home (and we do not have a landline).
On a side note, I called 911 from my cell (a 206#) last fall near Lowman Beach and it was answered by Kitsap County 911. The operator had to ask me what city I was calling from and transfer me to Seattle.
June 5, 2013 at 12:51 am #791140
SueParticipantHere’s some info from the FCC website on the subject that was updated a few months ago: http://transition.fcc.gov/cgb/consumerfacts/wireless911srvc.pdf
Thanks for bringing it up. I also don’t have a landline and haven’t thought about this topic much. A good reminder.
June 5, 2013 at 4:25 am #791141
me on 28th Ave SWParticipantI don’t know the official answer, but I suspect they can track sometimes. I say this because I called to report a disabled vehicle last week and the operator asked “on the West Seattle bridge?” and I had not identified the car’s location or my location at all. At the time I was exiting onto Delridge from the bridge.
June 5, 2013 at 5:21 am #791142
herongrrrlParticipantIf I’m making a 911 call from a cell phone, I always say first thing “I’m calling on a cell phone in (city)” so if the wrong dispatch location has picked up the call they can transfer me quickly. It’s only be an issue a couple times, but it seems to work.
June 6, 2013 at 3:24 am #791143
JimmyGMemberNo, your mom’s address won’t come up on the 911 call receivers screen as your location.
Yes, they can figure out your general current location when you call 911. Police are sent quite regularly to 911 hang up calls from cell phones where the dispatcher can give the last known location of the GPS coordinates. It’s not an exact location, but your “general location”.
From the King County website:
“When calling 9-1-1 one of the first questions you will be asked will be “What’s your location?”
King County has implemented Phase II Wireless 9-1-1 service as specified by the Federal Communications Commission with all wireless carriers who provide service here. This means that wireless 9-1-1 calls are routed based on the cell site that received the call, not the caller’s exact location, and only your general location may display at the 9-1-1 center. Because of this, it is very important that you know your location and can relay the address, street names, or landmark to the call receiver that answers your 9-1-1 call. A survey done in March 2010 showed that about 17% of people who called 9-1-1 from a wireless phone in King County did not know their location. This can delay response time as the 9-1-1 call receiver attempts to obtain a valid location to be able to send police, fire or medical aid.
As with all 9-1-1 calls, it is important that you stay on the line, unless there is a threat to your safety, and that you answer all of the call receiver’s questions as calmly as possible. Your call may need to be transferred to another agency, depending on your exact location and the nature of your emergency. If your phone loses service during the call or you are disconnected, call 9-1-1 as soon as you are able to re-establish a connection. If the 9-1-1 center has received your phone number, they will also attempt to call you back.”
June 6, 2013 at 4:01 am #791144
brewParticipantIn other words… King Co has implemented Phase2 of the E911 system….
3.Phase II E911 rules require wireless service providers to provide more precise location information to PSAPs; specifically, the latitude and longitude of the caller. This information must be accurate to within 50 to 300 meters depending upon the type of location technology used.
June 6, 2013 at 5:24 pm #791145
trickycooljParticipantGood to know! The only other time I called was from I-5 between Southcenter and Orilla Rd when someone lost an entire weedwacker on the freeway during rush hour (Weedwacker 1, My Honda Fit 0). Thinking back I believe I was automatically connected to King County.
Kind of debating whether or not I should actually consider a land line again now that I own my home and don’t have roommates or anything. Looks like it’s around $15 for dirt-basic service. But I do have a 2nd cell phone provided by work for redundancy if something goes wrong on my personal cell or I accidentally leave it behind anywhere so my only concern is really prolonged power outages. (So glad we don’t have PSE!)
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