Clothes held hostage

[cigreaves]

Does anyone know who owns the Olympic Heights Laundry place up on 35th? Or how to contact them? Yesterday I went to do laundry and their machine threw an error and it won’t open the door! Two thirds of my clothes are in it!

The only number I found online is disconnected. I went back at closing time thinking someone must come close the place for the night but it’s all automated, no one came!

I opened a support ticket through the app used for payment but they only do the money movement so they replied “we’ve let management at Olympic heights laundry know” but I’m at the mercy of them ever seeing that message!

Does anyone have any leads? I feel like I’d want to take a toolbox and try to take down the machine’s door somehow!!!

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[WSB]

Hi, sorry to hear this, I don’t have contacts but one more place to check for a phone number is the Seattle city business license database – might be the same number but often is not. Just google to find the DB. Good luck – Tracy

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[CarDriver]

Would using something to force open the machine be acceptable in this case? If owner has no contact information is that legal (or normal) under Seattle business license laws/requirements?

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[cigreaves]

Hey all. I was finally able to rescue my clothes! But it was a huge ordeal!

I spoke to the owner of the cofre place next door and they said things like these have been happening over the last decade and the owner of that place is completely AWOL…

I brought my toolbox to unscrew a panel to get to the back of the machine thinking if I could unplug it maybe it would unlock. But it being an industrial machine it had a thick cable going to the back of a column I couldn’t access…

I tried calling customer service from the manufacturers and got a “please call back during business hours” message!

Jeez… finally started to experiment just pressing all the buttons, holding them for long periods of time… I don’t know what I did but suddenly the machine popped and unlocked!!!

So I went next door and asked them for a sticky note to put on the machine to warn others…

Suffice to say I will NEVER go back to that place and I’m putting 1 star reviews for it everywhere I can.

What a nightmare!

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[barb arbow]

we were there on Sat & the machine was locked up & the owner asked us if the clothes were ours – he said someone overloaded the machine (this was at 2:00 Sat afternoon) – that is why the error message came up & locked the washer up. we did our laundry & came back to put items in dryer – owner was still there – this was 2 hours later – the washer was still locked up. I have used this laundry mat for years & have never had issues – i know that if you overload the washer that is what happens.

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[Laraine.m]

Even if that is so (lock-up when over loaded) the owner should still be available when there are problems.

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[barb arbow]

he was waiting around for over 2 hrs, he was there when we showed up to do our laundry, was there when we switched the loads out 45 minutes later- and was still there another hour & 1/2 when we came back to pick up the loads in the dryer, if i do laundry I don’t leave the items for over 2 hours & take up a machine that someone else might want to use. I get in there & switch it out, that was kind of rude.

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