SNEAK PEEK: Virginia Mason’s new West Seattle clinic finally ready to open

By Tracy Record
West Seattle Blog editor

It’s been three and a half years since we broke the news that Virginia Mason Franciscan Health was going to take over the building at 3400 California SW, from which Swedish moved to The Junction. That’s a lot longer than the health-care organization originally expected the remodeling would take, and the building was hit by vandals at times – leading some neighbors to wonder, repeatedly, if the project had been abandoned.

The elongated timeframe was acknowledged in VMFH’s celebration of the new 20,000-square-foot space today – one with multiple ribboncuttings:

That ribboncutting featured the team from OB/GYN, one of several specialties that VMFH is bringing to its new West Seattle “pavilion.” It will also offer primary care, cardiology, gastroenterology, and rheumatology – described as a “one-stop shop” for care. The building will open for patient care on December 9th, and one floor was open for tours during this morning’s event. But first, those gathered – including many of the providers who will work at the new location – heard from leaders including VMFH CEO Ketul Patel.

He and other leaders who spoke stressed that West Seattle patients had long been asking for more services to be provided here – “as much care as we can,” as Jane Root, president of physician enterprise for Northwest markets, explained. She told us in a one-on-one conversation that the delay in getting the building open was in no small part attributable to pandemic-related problems and supply-chain issues, but finally they buckled down into a “laser-like commitment that ‘we’re going to get this done’.” Asked about key features of the building, Root singled out “the design … for patient flow” and the inclusion of primary and specialty care in the same location.

Our quick tour highlighted the proximity of medical-team members for optimal communication – support staff members have work stations along hallways, across from providers’ offices. And for the patients, more-spacious exam rooms, some with windows looking out over California SW:

They also have room to expand, if and when needed, by adding providers. The new location itself already represents an expansion in staff as well as space – some of the staffers are moving, but others are being hired just for this location’s opening.

The second floor, which we toured, will hold primary care (both family and internal medicine), while the specialties will be on the third floor. Meantime, the current 4550 Fauntleroy Way SW location’s last day will be December 5, four days before the 3400 California building opens for patient care (with weekday appointments starting at 7 am), but VMFW will continue operating its urgent-care clinic at 4755 Fauntleroy Way SW.

19 Replies to "SNEAK PEEK: Virginia Mason's new West Seattle clinic finally ready to open"

  • N November 22, 2024 (2:05 pm)

    This is great I use FH a lot. Primary care physician and all my other appointments are usually in Seattle. I wonder if they connect with Seattle to be able to get all your information. I know I’ve had problems with that before and they are not connected with the FH portal.

  • anonyme November 22, 2024 (3:23 pm)

    I recently found a cataract surgeon at VM and have been very happy both with her and with the staff at VM.  They are very professional and responsive, unlike so many health care factories these days.  The worst was Optum, formerly Polyclinic.  If the primary care is as good as their opthalmology department, I may just switch from Swedish.

    • Kt November 22, 2024 (5:07 pm)

      West Seattle has a great doctor and surgeon for cataract surgery.  Dr. Mulligan and his team at Clearview Eye and Laser on 35th.  And it is a second-geberation business as he is building the practice his father started.  The staff is competent and efficient as well.

      • Joan November 22, 2024 (6:32 pm)

        So glad to hear that. I go to Dr. Mulligan too and may need cataract surgery in the future.

  • Dave November 22, 2024 (3:38 pm)

    X-Ray? 

    • VMFH Staff November 22, 2024 (6:50 pm)

      Yes! There is xray onsite.

  • Chris November 22, 2024 (3:41 pm)

    It will be nice if some of the functions we have to go to Burien for are now here.   This group is very nice and have helped us much over the years.   Thank you to everyone at this facility.

    • Thomas November 22, 2024 (5:03 pm)

      Very glad to see a great option for healthcare in West Seattle! Many of us hate to go to downtown Seattle

  • Lola November 22, 2024 (4:15 pm)

    Way back when this was first built and I was starting a family.  I took my kids here and my husband went here when it was Swedish.  Well pretty soon it became next to impossible to have anybody answer the phones so I switched to Highline that had just opened up, first down in Morgan Junction then they moved to just behind Safeway.  I have been with them now for 30 plus years.  So now I will come full circle and will be back up here again as this is where my Dr. will be.  

  • Patrick November 22, 2024 (4:50 pm)

    Congrats VM! I wonder if they are accepting new patients for primary care?

    • Oerthehillz November 22, 2024 (8:36 pm)

      I’m going to give them one more try after a lengthy fiasco where I was receiving bills belonging to other people and other people’s medication histories were attached to my chart notes! Lot’s of privacy violations happening so be warned to keep a close eye on your chart info too. It took over a year to clear my name on billing errors.

  • What do I know November 22, 2024 (6:34 pm)

    I inquired, and there won’t be a walk in lab. Lab services will only be provided if ordered by a provider in the building. So, I won’t be able to get routine labwork done there from the docs I see downtown. Not happy. I also suspect the specialty docs (gastroenterology, rheumatology, etc.) will be from the Burien location, not downtown. The IT systems still aren’t integrated, VM is on Cerna, Franciscan is on Epic–parallel universes. My guess is this will be good for people who have had to drive to Burien for services, but not for those who go downtown. 

    • That’s a bummer November 22, 2024 (9:42 pm)

      Darn. I was hoping to have local labs too.  I really thought this was going to be a VM clinic like Issaquah, Bellevue, etc. but if it’s a FH branch clinic it’s still a different system like you said.   Guess I’m still making the trek downtown 😕

      • WSB November 22, 2024 (9:53 pm)

        They showed us a lab area but not perhaps the kind you’re thinking of. Will check with our contact.

      • K November 23, 2024 (7:38 am)

        Same. Their lack of integration between the two systems has cost my family months of delay on getting care—now we go downtown for everything and will continue to do so. Such a bummer.

  • Jay November 24, 2024 (1:11 pm)

    I’ve gotten hit with balance billing from them and they even sent one bill I paid on time to collections like five times. It’s a really frustrating organization and I desperately want more non-Catholic options in West Seattle.

  • WS Native November 25, 2024 (1:18 pm)

    Glad to hear that VM will have some specialists in West Seattle.  It will save a lot of time (and parking costs) over going downtown.  Is there a list of all the specialties that are slated to be in this location?

    • WSB November 25, 2024 (1:53 pm)

      It’s in the story.

  • Tom December 2, 2024 (11:36 am)

    Will the physicians and clinic be contracted with UnitedHealthcare? VM is still in negotiations with UnitedHealthcare and both have sent me letters that I might not be covered by my Advantage Care insurance through UnitedHealthcare. At this moment, all my Doctors are at the downtown facility.

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