While we compose our epic forthcoming post about tonight’s meeting on the ex-Hollywood Video-etc. Junction project (could keep us up all night), please enjoy this amazing tale centering mostly on two of West Seattle’s many Starbucks.
Gotta say if you are unhappy with the quality of drinks from Starbucks it is worth shooting off an email to customer service, at least. I emailed them thru the website about a couple weak and lukewarm mochas we got at a Starbucks in Calumet City, IL and was promptly mailed coupons for free drinks, any size and a promise to follow up on the quality control at that store.
oh man. that was awesome. the article AND the comments. I frikkin’ love America. The very last comment (from dantc) is the best one. I want to go hang out in the Westwood Starbux just to see if I can catch a glimpse of this guy. What -is- an Iced Venti Soy Raspberry Mocha?!?! Yecch.
Insanity. Straight up, unabashed, unadulterated, egotistical, self centered, self absorbed insanity. First off, screw Starbucks for not giving the dude some freakin’ syrup. That’s crap. But on the flip side, WTF? If “partner” was so upset, “partner” should have done his own bitching. This is coffee, people. Hot water pushed through ground up roasted beans. In this case, a bastardized and twisted version of said beverage. And then he has the gall to threaten purchase of a Capresso. Ooooh nooo!! Not a Capresso! Puh-lease. That’s like fending off a mugger with an ice cream cone. Starbucks knows they’ll be back, begging for more crap espresso drinks in a week after they use that sh*te machine. What a couple of myopic clowns.
Christ on a bike!!!
This guys needs a real problem,and a job by the sound of it.
save yourself the loooong read… partner gets his/her panties in a bunch over stores not selling the new “Juicy” syrup. Letter is writtent to Howard Schultz (this speaks to author’s sense of self-importance, go ‘ol customer service isn’t good enough, they need to write the Chairman of an 8 billion dollar company).
Partner gets gift card and syrup. Whoopie!
I will say that I drink an occasional raspberry mocha and the new “juicy” raspberry sucks. Oh, well, off to a non-starbucks.
That is a heart breaking story. Maybe next time they could put all of the effort in to helping an elderly nighbor figure out where they are going to get their next hot meal. Selfish jerks.
Wow. That guy needs to get a life. If only they sold them at Starbucks.
The original article, the responses on the site to that aricle, and these comments here have made for a few good laughs this morning!!! Thanks to all the really talented writers!
Sounds to me like a beer would calm everyone down. Easy on the caffeine everyone.
No, t, the best comments by readers at that site are by shiny (at 9:57) and recury (at 10:38). There are a lot of good ones, and lots of funny ones, but those two were truly LOL material.
I’m not bothered so much by the guy’s sense of entitlement, as I am by many of the responses on the site that want to lay blame at the Store level.
The one Starbucks employee mentioned that they could get in trouble for using the syrup ahead of the release date, yet the gal from Corporate indicates they should have used it, to appease the Customer.
What this tells me, and I could see it coming even before I read the Employee’s post, is that they did a typical Corp double speak thing. Set a policy, tell the Stores and Management at the Stores that they absolutely are not to sell the item before it’s time, yet if a Customer complains loudly enough, Corp indicates to the Customer that the Store(s) screwed up (there was some “confusion”), and here’s what we at the Corp level will do to make amends, and we will “talk” to the Stores, instead of stating that they had set this policy, it’s a Corp decision that the Stores have no control over.
They make the Store(s)’ Employees and Management look like the bad guys, and themselves at Corp the good guys that come to the rescue.
Mike
It may be petty to complain about such a small thing, and I just can’t imagine being so into a brand as these folks are … however I think just about everyone has had a bad customer service experience and felt bad as a result of it. Most of us just don’t follow through on writing the letter to the company.
Having dealt with “Andy” personally I have to say that he was a total jerk(that’s putting it mildly. He, basically, verbally assaulted another person that I was working with for not providing him with his beloved syrup. I just have to say….don’t mess with the people that touch your food.
“Andy” sounds like any person that is front of me in a line. There are more and more people that have temper tantrums and meltdowns.
They could have said, “Oh”, and left. Written a letter later to corporate, and not make a fool of themselves in public. Why act like a three year old in public?
Why pay 5 bucks for a cup of coffee? QFC is right there. Buy some Folgers and some Smuckers.
I totally agree, Gina. I suppose it’s their right to spend what they want where they want…but they’re no more special than anyone else just because they knew the barristas name in China.Their self-importance astounds me.Take that 10 bucks that you spend on soy lattes every day, invest it, and in a few years you’ll be wealthy enough to afford any coffee and espresso machine that you want. I suppose I just don’t get it. I buy organic Cafe Ladro coffee, use a french press, don’t get as much caffeine, and cut waaayyyy back on the stress of it all.
Folgers and Smuckers…lolol….
Jan- you are back online! I hope that they gave you some nice pain pills.
Sorry, comment time is over.
| 21 COMMENTS