Theatre House Manager

[ArtsWest]

Expanding our Front of House Team roster!
General Responsibilities: Provides supervision of the front of house during performances and special events. This position is responsible for audience seating, customer service, hospitality and maintaining audience and volunteer safety at all times. This position coordinates with the Production Stage Manager during performances and acts as shift supervisor collaborating with front of house paid staff and coordinating volunteers.

Hours: Part-time, evenings and some weekend matinees with shifts ranging from 2-5 hours depending on the length of the production run. Shifts are on a sign up, first-reply first scheduled basis. This position is seasonal – September thru July as dictated by our theater season calendar.

Supervision: This position reports to the Box Office Manager & Volunteer Coordinator.

Salary: $15.50/hr or Seattle City minimum wage.

Specific Responsibilities:
• Opening and closing the theater for performances, special events and rentals.
• Maintaining the safety and comfort of the public at all times.
• Creating the ideal conditions for their enjoyment of ArtsWest’s programs
• Assist the public with special needs (including early seating for injured or disabled persons) and train ushers in matters of audience safety and emergency evacuation.
• Act as liaison between ArtsWest and the public in addressing their concerns courteously and promptly plus set a professional tone for all, whether patrons or volunteers
• Count/reconcile cash tills to concession reports
• Work with Box Office to seat latecomers
• Provide lobby security during performances and other events
• Manage emergency situations involving audience members and the public
• Works in consultation with Production Stage Management to hand over a seated audience ready for the performance.

House Managers may be asked to cross-train in box office and bartending.

Qualifications:
• A smiling team player with the ability to work with minimal supervision and to remain calm under pressure.
• Successful applicant must possess excellent customer service skills and attention to details and meet
Washington State Patrol criminal background check prior to employment.
• Practical experience in hospitality, audience services and experience as a volunteer are a plus
• Basic proficiency in Microsoft Office – word, excel; experience with ticketing systems a plus
• First aid training is helpful.

Note: Washington liquor and food handling training and certification are required – the fee and time spent in class are paid for by ArtsWest.

The application will remain open until the position is filled. Please send a cover letter and resume to Cathy Morgan at cathym@artswest.org

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[Rebekah]

Hi,
I have reached out via email and look forward to hearing from you.

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[ArtsWest]

THIS JOB HAS BEEN FILLED.

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[Author]

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