RANT: Kokora’s

[Greystreet]

What a MAJOR disappointment my partner, best friend and I experienced tonight. We used the grubhub app to find something to have ordered in as we were enjoying a fire in the living room and didn’t want to go out. We were delighted to see that Kokora’s showed up on the list and decided to order from there. We ordered 3 Gyro Platters (Includes “Greek” fries, pita and salad), babaganoush and 2 orders of Baklava. We were estimated to receive our order at 1925. At approximately 1915 we were notified via text that the order was pushed back to 1949, and again at 1945 we were notified that the order was now estimated to be delivered at 2010. The food showed up at 2000, the delivery woman was apologetic for the time and explained there was confusion in the restaurant regarding online orders. So we gladly accepted the food and sat down to eat. Upon opening the styrofoam containers, we found that none of the Gyro Platters contained any salad and it was full of rock hard french fries and some gyro meat with a few pieces of pita. The babaganoush was contained in a 2oz souffle cup (think togo salad dressing container) and it wasn’t even full (that cost $3.00), but a full container of pita bread to go along with it. The Baklava was dry, covered in nutella (I realize food is open to interpretation) and had a long black hair in between the layers of phyllo dough. I made the decision to call and provide feedback and upon doing so was met with an attitude and no sort of customer resolution, I was told that “Our online menu doesn’t match our in hour menu” (which is a lie because I’ve eaten in the restaurant before) and “You can come and pick up salads tomorrow”–The problem here is that, not only was the food almost an hour late, it was incomplete and there was no plausible resolution offered in the moment. I feel that this restaurant should not participate in an mobile application if they can’t meet the demand of the app or be able to produce their food to the standard for which they are known. My partner, friend and I are angry at spending $90 on food that wasn’t good, was cold and had hair in it. We will not be patronizing their establishment again.

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[birdrescuer]

I went in one evening to get a gyro to go. It took 45 minutes to get it. I should have left but I was tired and hungry and they kept saying it would be right out. Too bad this place can’t seem to get it together.

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[JoB]

it was once a good place to eat..

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[Author]

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