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Search Results
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Topic: RANT – Qwest DSL AGAIN
For the past few months my Qwest DSL service has been all over the road. I pay for a 7 Mbps downstream connection but as of late that speed dwindles to less than 1Mbps in the evening. I’d be fine with 5-6Mbps. But under 1Mbps is a crime when you consider what I’m paying. I call tech support. They put me on a new “gateway” and things are fine for two weeks. Then the problem returns.
Each time this happens I call Qwest tech support. I always get routed first to a offshore call center where they check the line and promptly tell me that everything on their end is fine. I quickly discovered that you have to ask to be escalated to local tech support (I think they are in Colorado) to actually reach someone who is empowered to remedy the problem. The engineers in Colorado will usually tell you the truth.
Tonight I got one who REALLY told me the truth. From what he said it seems they have a capacity problem. They only have so many 7Mbps connections. However, it seems they have absolutely no qualms about selling 7Mbps connections to anyone who is willing to pay. But in terms of providing that service, they just can’t do it.
The engineer empathized with me. He says Qwest is being reactive as opposed to pro-active and he’s caught in the middle. They wait until a customer calls to complain and then they put that person on one of the 7Mbps “pipes”, simultaneously bumping someone else off the other end. How they can charge people for more fast connections than they can provide without it constituting fraud is beyond me. And there seems to be no recourse. I could seek out a 3rd party DSL service but Qwest owns the hardware. So there is no guarantee I’d ever get what I’m paying for. It’s not all that clear that Comcast internet service would be a lesser evil.
On top of all this I’ve heard that, after the first of the year, Qwest and others will be rolling out even more expensive and exotic high-speed internet plans (slower and exponentially more expensive than similar service enjoyed by the citizens of about 20 other countries).
Obama says he’s gonna fix this. I wish him the best of luck.
Topic: Amazon Fresh Deliveries?
Has anyone tried ordering from Amazon Fresh since the storms and actually had a delivery made? Their site said that deliveries may be delayed due to weather.
I have never used them before, but decided to try them this morning. The earliest delivery time I could get was Sunday afternoon. Fortunately what I ordered isn’t crucial, but I was curious if anyone’s deliveries are actually coming.
West Seattle, Washington
27 Monday
