31 Replies to "CenturyLink 1-gig questions? Info session with cupcakes Sunday"

• MJ April 30, 2015 (3:08 pm)

  It would be great of CenturyLink would just publish a map of where this is offered. I have called them a number of times always to find out it is not available at our address. I get that the fact that they offer this service is designed to generate leads for their service overall, but it would be really easy (and would build good will) to publish a map and be upfront.

• quiz April 30, 2015 (3:23 pm)

  We’ve started riding the Gig from Centurylink. So far so good. The best part was calling Comcast to say buh-bye.

• MotorMike April 30, 2015 (3:50 pm)

  @MJ I agree. I’ve been told by random phone companies for many years that they are offering fiber connection to my house. Upon inspection I find that they are offering DSL with slow speeds. Sadly Century Link is offering me the same thing, 7Mbps which is pretty far from 1,000Mbps.

• Michelle April 30, 2015 (4:14 pm)

  @MJ

  Another person here who agrees with you. I would love to dump Comcast but can’t.

• B April 30, 2015 (4:18 pm)

  quiz, what’s the monthly cost? I get nice fast internet from Comcast but it’s not cheap.

• Dirk April 30, 2015 (4:22 pm)

  @MJ completely agree. It’s not a useful announcement without a map. I suspect there’s no map because it will be a small area initially, and if it’s popular they will expand. I also suspect they’d hit up all the new apartment buildings in the junction, but probably won’t have much for single family homes.

  But please prove me wrong CenturyLink and post a map!

• James April 30, 2015 (5:09 pm)

  Purchased gig service near west Seattle gym and it works but had many issues with the order and billing resulting in hours of phone calls and headaches…customer service has not been good.

• AIDM April 30, 2015 (5:16 pm)

  +1 for a map. BTW, our place in Fairmont Park *does* have Gb capability!

• Vincent Dakotah Langley April 30, 2015 (5:19 pm)

  I’ve been on the “wait list” at CenturyLink seemingly “forever”, for this 1-gig internet service. However, they don’t ever e-mail me, finally, saying that it is now available in my neighborhood or area. Perhaps it should be here where I live pretty soon now because The Whittaker is beginning to go in right across the street from me! …I still don’t know how much money the new
  1-gig internet service would cost per month, either. …ONE OF THESE DAYS… (Which is the title of an old Pink Floyd song that I really like to play over-and-over, while waiting for some of these new things around here!!!) [Grin!]

• muriel April 30, 2015 (5:58 pm)

  I used to work @ Clink…no map = harvesting of info to call u and sell u del.

• Brian Wade April 30, 2015 (6:16 pm)

  If your a west seattle business and would like to order CenturyLink’s Gig service through a local experienced independent broker give me a ring or shoot me an e-mail.

  (206)420-0140
  http://www.caisson.us

• waterworld April 30, 2015 (6:23 pm)

  I agree with others about this, and other, CenturyLink announcements. Also, the information on their website is incredibly misleading. When I enter my address into their web form to “Check Availability” for 1-gig service, I get a response showing me that it’s available. Yay! Turns out it’s false, however.
  .
  It took forever (well, just a little less than forever) to get a CenturyLink rep on the line who could tell me what was really going on. She said that they have laid 1-gig fiber in my zipcode, but not on my street. She didn’t know when the fiber will be laid on my street. So the “check availability” feature on their website is worse than useless: you can’t rely on it to tell the truth, and it will suck you into a conversation with a sales rep who will try to sell you their “lightning speed” (uh, not) existing service. It’s a typical bait-and-switch.
  .
  They should publish a map of where the 1-gig service is available currently, and also a map showing where it’s going next and when. That would be a whole lot better than a cupcake.

• MS April 30, 2015 (7:49 pm)

  Hey People,
  CLINK is notorious for services they cannot support. Most of infrastructure in West Seattle is copper line. HS of 1 gig requires FO lines suppored by boosters. Some hoods have FO, most do not. A cheesy sales pitch. Bring me FO and we’ll talk.

• Stephanie April 30, 2015 (8:19 pm)

  I signed up for this service in Feb and it was awful! It was not what was advertised. We did speed tests and it was never faster than 5x slower than our Comcast. We called to cancel after a week and they offered to upgrade us for free and give us 30 days to try the new service. It was never faster than 3x slower than our Comcast. So after 28 days we called to cancel. They said they didn’t have it in their notes that they extended our free trial when they upgraded us and charged us $60 for a month of service and $200 for an early termination fee. I spent 3 1/2 hours on the phone with them trying to resolve this an it was the worst customer service experience I have ever had. Basically I paid $260 for one month of really crappy service. I was super excited to try Century Link and move on from Comcast but it is not worth it at all. I literally got off the phone with them in tears. They were so terrible to work with.

• jwright April 30, 2015 (8:44 pm)

  When I called to ask I was told it was available. When I pushed for details, I got some song and dance about how it was FO “to the neighborhood” but the last mile was DSL via copper. Under normal circumstances, I would have blown that off but I just had a really, really miserable experience with Comcast and am more interested than normal in an alternative.

• Nate April 30, 2015 (10:17 pm)

  I also had a poor experience with Century Link. After receiving their worthless fliers for weeks I called to ask for more details. Turns out that even though the fiber lines run along the pole that is in my backyard, they can still only get me 40 mbps, and the cost wasn’t any cheaper than what we pay comcast for 50 mbps. In addition, since we’re currently rewiring our house I asked the customer rep what kind of wiring we needed to be compatible with fiber in case we elect to switch in the future. The customer rep got really irritated with me and couldn’t answer my question. They finally transferred me to a couple other departments that were also unable to help, and also quite rude. This after waiting repeatedly on hold. So I’m with the other posters on this – I think it’s just a gimmick. They are expensive, misleading, offer poor service, and their customer service is just as bad or worse than comcast.

• JanS May 1, 2015 (1:15 am)

  I think you all should show up for a cupcake and let the rep there have it. Maybe if enough people complained to them instead of each other……..

• 22blades May 1, 2015 (5:12 am)

  C’link is awful. They offer us the moon at our address but our lines are so bad, we’re lucky to 4 Mbps! Calls made to them are utterly frustrating. Many of my neighbors just surrender to Dish. The lines are so bad, even landline calls are marginal. They troubleshot for months with no results and we gave up. It’s like a time machine to dial-up.

  I also agree with those above; stop tryin’ to game me with marketing and just show a map fer kryin’ out loud…

• WS taxpayer May 1, 2015 (5:51 am)

  Yeah, all that but…FREE CUPCAKES!

• trickycoolj May 1, 2015 (6:05 am)

  I gave up. Waiting for 1 Gigabit in High Point is a total joke, they’ll never come here if they think they’re not going to get the money for it. They’re perfectly fine letting us limp along with 1.5 Mbps! So when Comcast offered me Blast with a whole bunch of TV for only $20 more than I was paying for just Internet guaranteed for the next 2 years (read all the fine print) I finally said yes and plugged the cord back in. I’m done waiting for all these empty promises from CenturyLink and the Mayor. It’s a joke.

• Brian Wade May 1, 2015 (6:38 am)

  I’ve been riding the light for a week now and it’s been great. I ordered the 100Mb x 50Mb service and it seems to always be at or above this rate. The build out on Frontenac has been extensive over the last 6 months. All the techs have been great. Once my address qualified, this did take a while even after the FS1 construction was complete, it only took 5 business days to complete my order.

  As for the inside wiring, standard CAT5e is sufficient. Gigabyte switches and “ac” or “n” wireless will also help you maximize performance.

• sam-c May 1, 2015 (10:21 am)

  ugh. Clearwire is ending service after Nov 1 or something, and reading all these comments, I’m really dreading what crappy alternative I’ll have to switch to next. Both customer service depts. sound despicable.

  • WSB May 1, 2015 (10:57 am)

    Just to add a note (and again, we have already mentioned, CenturyLink is a paid advertiser for this event, we disclose that every time we mention any paid advertiser just so you don’t have to guess), we have long had both CL and Comcast at our house because, for our business, we require redundancy. (We also have internet access via mi-fi and phone with Verizon and AT&T.) I do the intensive around-the-clock editing/publishing and I use the CL connection almost exclusively. Last time I looked the gig was not accessible from our house so we have not tried that yet, but the day-to-day CL has been relatively glitchless. One anecdotal barometer – on Twitter, people ask us a couple times a week “anybody else told you today they’re having Comcast trouble?” while we don’t get that question much about CL.) We are on the Upper Fauntleroy/Gatewood line east and uphill from Lincoln Park. CL has been engaged in months of installing fiber around WS – there was a time when we saw multiple trucks on multiple corners on multiple days – leading up to this. But whatever your feelings or interest, whether you want to give ’em hell or ask a question, no obligation with the cupcake, if you’re already going to The Junction on Sunday for the Farmers’ Market or whatever. We’re probably going to go ask them for a location update, ourselves. – TR

• MKL May 1, 2015 (10:55 am)

  It’s available now at 49th & Garlough… I’ll let you know next week how it goes. The century link copper connection to my house was brutally slow. I’d actually been calling to cancel after another movie night scotched by a .5 mbps connection when they volunteered the new option.

• bolo May 1, 2015 (3:36 pm)

  Cupcakes!!! Taylor Swift!!!

  –

  How about if they can just show me a real map of where the service is currently available, and where it is progressing to come online in the near future, and a clear concise simple listing of the full price? IF they can do that I will gladly give my cupcake and Taylor Swift to the CL rep!

• westseattledood May 1, 2015 (11:08 pm)

  The only place people should negotiate or deal with Comcast OR Century Link is in person at their offices. Comcast’s locations are mentioned above.

  You will discover that CL in-person office location is BURIED on their website, but it is located in Bellevue and Bellevue only. It is across the street to the north of the Bellevue Post Office. This is where al contract changes should be made. In person. End of frustrations.

• Todd May 4, 2015 (9:41 am)

  Hi All. I’m a local field supervisor for CenturyLink. The fiber is being rolled out very quickly, and addresses are being added every day. The easiest way to see if you qualify is to shoot an email to Gig.Seattle@CenturyLink.com

  There is a Kiosk at the Sothcenter mall, as well as the store in Bellevue

• Todd May 4, 2015 (9:55 am)

  Hi All. I’m a local field supervisor for CenturyLink. The fiber is being rolled out very quickly, and addresses are being added every day. The easiest way to see if you qualify is to shoot an email to Gig.Seattle@CenturyLink.com

  There is a Kiosk at the Sothcenter mall, as well as the store in Bellevue

• person May 4, 2015 (10:07 pm)

  looks like they wired 50th and Waite yesterday.

• J May 12, 2015 (1:07 am)

  The century link installers were so unprofessional I’ll be calling to report a complaint. They were Trailing all over my property for days without request or notice, breaking glass pieces in my garden, jumping my fences, standing on our kid play structure to try to attach wires, etc. please do not support century link!!

• Robert May 13, 2015 (11:14 am)

  Got mine installed yesterday. Goodbye Comcast. If you do the speedtest.net test, you must use a wired internet connection as WiFI is slower than Gigabit.

  Hold onto your horses…
  http://www.speedtest.net/my-result/4355831560

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