Job Opening: Box Office Associate

[ArtsWest]

Title: Box Office Associate

Status: Part-Time – 10 hours per week, non-exempt

Compensation: $20 per hour

Supervisor: Patron Services Manager

Application Deadline:
Friday, September 29, 2023-applications received after this date will be reviewed on a rolling basis until the position is filled.

ABOUT ARTSWEST

ArtsWest’s mission is to produce artistic events that provoke conversation, incite the imagination, and use live theater as a powerful agent of change. ArtsWest values all employees not just for their staff roles, but for all that makes them who they are.  We recognize that identity contains multitudes and is fluid, intersectional, and of vital importance.   

Whether an employee fulfills an administrative, creative or public-facing role, we consider our entire team to be artists in their own right.  We are a small, but nimble team that allows for collaboration and much self-directed work.

We seek to find individuals dedicated to the mission of this organization, who embrace anti-racist and anti-oppressive values, and who understand the privilege and responsibility that we have as theater producers.  As an organization we hold dear our people and conduct ourselves accordingly, centering relational work over transactional processes.   

ABOUT THE POSITION

Box Office staff are the first folks most patrons and visitors meet when they come into ArtsWest. As such, it is essential that this position provide exemplary customer service, with a clear focus on upholding ArtsWest’s values. The position is responsible for supporting the day-to-day function of the box office including ticket sales, subscriber services, and the running of pre-performance box office operations. They will work both independently and with the Patron Services Manager as well as the front of house and administrative staff to provide excellent customer service to ArtsWest’s guests. Weekend and evening availability is required for this role.

ESSENTIAL FUNCTIONS

Assures a high-quality experience for ArtsWest’s guests by supporting the operation of the front of house, including but not limited to selling tickets and subscriptions to patrons over the phone and in-person, resolving ticketing and patron seating issues, and being available by phone and email during box office hours to assist our patrons.

PatronManager (Salesforce) administration such as seating subscribers, assigning contacts to new orders, mailing out tickets, running door list reports, etc.

Assures that the Box Office, Gallery, concessions, and theater house are safe, clean and inviting during box office hours and for performances and events.

Performs house manager and bartender duties as needed.

Assist Patron Services Manager with box office projects such as mailing campaigns, concessions stocking and tracking, patron phone calls, subscriber letters, and more.

QUALIFICATIONS

Essential:

Excellent organizational, communication, and customer service skills.

Cash handling and payment processing experience.

Computer skills including Microsoft 365.

Experience with, ability, and/or willingness to learn complex CRM software.

Applicants must be 21 years of age or older.

Desired:

Experience with PatronManager (Salesforce).

Two years of administrative or customer service experience.

MAST permit is a plus.

LOCATION

ArtsWest is located at 4711 California Ave. SW in the heart of West Seattle’s Alaska Junction. There is paid parking behind the building, with free parking available on residential streets within 4 blocks west and south of the theater. King County Metro has a stop for the C Line on the same block as the building.

APPLICATION DETAILS AND DEADLINE

To apply, please submit in PDF format a cover letter that outlines how your related experience and skills qualifies you for the position and your resume to resumes@artswest.org Applications will be accepted until the position is filled with priority review given to those who submit before September 29, 2023. Applications will be reviewed after the posting closes and on a rolling basis until the position is filled. Interviews will be scheduled in early October with an estimated start date of Monday, September 20, 2021.

As a historically white-led organization, ArtsWest is committed to operating as an anti-racist institution.  You can read more about our anti-racist commitments here.

Our policies regarding hiring and employment at ArtsWest are designed to make it clear on all levels of the organization that we honor and value lived experience and the truths of the human beings and the energies and talents they bring to their work.  A broad range of lived experience is welcomed. We invite those whose goal is to create an environment of abundant and creative space, especially for those whose intersecting identities and voices have been historically excluded, marginalized, or erased.   

QUESTIONS?

For more information on our mission, values, hiring practices, production practices and more, please visit https://www.artswest.org/about/work-with-us/, and feel free to reach out to Inji Kamel, Managing Director at injik@artswest.org

Share This

[Author]

Posts