Home › Forums › Open Discussion › Comcast internet slow in Seaview?
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April 23, 2009 at 4:06 am #590594
west seattle golferMemberI’ve noticed my internet access has slowed *way* down over the last few days. I used to get 14Mbps down, now I’m getting between 1 & 2!
Is it just me? I’ve called customer service, and they say they don’t see anything on their end.
Anybody else experiencing any slowdowns?
April 23, 2009 at 5:35 am #664940
guidosmomMemberMy girlfriend has been complaining all night about comcast cable being horrible, we are a little east of seaview.
April 23, 2009 at 1:27 pm #664941
cjboffoliParticipantwsg: My service is different because I have Qwest DSL. But I can’t tell you how many times I’ve called because of slowdowns and had their offshore customer service agents tell me everything was fine from their end. But once I ask to be escalated to local customer service they immediately find a problem. Try resetting or turning off your cable modem and see if that resolves the issue. Otherwise, call back and ask to be escalated to a higher tier of customer service. Something is obviously wrong.
April 23, 2009 at 3:44 pm #664942
west seattle golferMemberThanks guidosmom & cjb.
cjb: I’ve done the uplug/replug thing a couple of times to no avail. Will continue to escalate with customer service.
*begin rant*
To add salt on this wound, my ‘promotional’ pricing with comcast just ended, and my bill has jumped nearly $40/month. I really wish we had more choices. Verizon FIOS, AT&T Uverse etc are things we can never hope to see as long as Comcast has a monopoly on the Seattle market. I still don’t understand how/why the City of Seattle allows Comcast to have such a monopoly on their customers.
*end rant*
April 23, 2009 at 4:20 pm #664943
grrltraveler2007Memberwsg: I’m sure you know this but you need to leave the modem off for at least a minute. preferably two or 5! My experience is that turning it off and back on does not give it enough time to actually reset or whatever it is meant to do with their system…
If you have a wireless router or any kind of router, you probably want to shut that off too.
also, if you have wireless have you locked down the system so that people aren’t “borrowing” your internet? :)
Anne
April 23, 2009 at 4:51 pm #664944
cjboffoliParticipantWouldn’t it be nice if you could just plug it in and have it work? They seem to have no problem charging you the full amount regardless of whether or not the service works. Can you imagine if every few days your water went down to a trickle and you had to go to the main shutoff valve and leave it off for five minutes in order to get the water flowing at full speed again? Why do we tolerate such consistently lousy Internet service?
In my mind the present state of high-speed Internet in the US is emblematic of the level to which corporate interests, lobbying and monopolistic behavior have prevented what’s good for consumers and our economy. It frustrates me that our country, not to mention our supposedly “wired” and high-tech city, is way behind other nations in the availability of fast, inexpensive Internet. Granted, some of those nations are much more compact than ours. But our government has been asleep at the wheel for decades on this issue while governments of, say, South Korea or Japan have been forward-thinking. I’m generally all for the free market solution over bigger government. But this is one case in which the free markets have failed horribly because they have been so extensively manipulated. And governments too happy to collect both high taxes on telecom services and campaign contributions from PACs do nothing to change things.
I was interested to see an article in Engadget yesterday about a case where a municipality in North Carolina grew weary of the high prices and limited bandwidth being offered to consumers. So they started their own fiber service to residential customers called “Greenlight” which offers much higher speeds and lower costs than what private telecoms offer. And guess what….the telecoms are suing them to stop it.
The article his here: http://tiny.cc/b5Muo
I welcome President Obama’s pledge to look into this issue. But I really wish Seattle had better City leadership as well. That people out in the sticks on Camano Island can have fiber optic Internet and yet we can’t have it here in the City is a disgrace. It is 2009. I’m weary of hearing that “It’s coming.”
April 23, 2009 at 4:57 pm #664945
CallMeAlMemberI just ended my “relationship” with Comcast and chose Clearwire. $29.99 per month for life. Maybe not lightning-speed fast, but their customer service has been great for me so far.
They called me to see that everything was set up/installed correctly, and that I was receiving a strong signal.
They sent an email asking for input on the overall experience.
The tradeoff is worth it…slightly slower, but I’ll take that over Comcast’s service anyday.
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