Home › Forums › Open Discussion › Anyone have CenturyLink fiber optic Internet?
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February 8, 2015 at 5:55 pm #816722
MaxParticipantIn December, a CenturyLink truck was on our street (Admiral neighborhood) and the tech said they were installing fiber optic cable, which should be available in a month or so. I just checked our address online and it says we can sign up for up to 1 Gigabit service. Has anyone here signed up? If so, how is it?
February 10, 2015 at 8:05 pm #821566
trickycooljParticipantI’ve heard it’s really expensive to get the gigabit service from CL. I’m definitely curious if folks are finding it worth the price.
February 11, 2015 at 5:07 pm #821567
Michael WaldoParticipantI think it would only be worth the price if you want to stream movies or play games on line with other on line users. For normal web surfing, email, etc, regular broadband is must likely enough.
February 11, 2015 at 5:41 pm #821568
HomerParticipantSaw on their page that it’s about $129 per month but now they have ranges from 12/20/40/100/1gb so there are good deals on those lower ones. Honestly, I had 7mbps and it was just fine for two show viewings at once.
February 11, 2015 at 8:59 pm #821569
trickycooljParticipantComcast just bumped my tier up to 100 and I don’t subscribe to TV. 50 was just fine for all the streaming and any time I need to work from home so I’m really content with the new boost and the speed doesn’t seem to fluctuate like DSL can. It’ll be interesting to see what price they offer for the mid tiers at CL, but first they’d actually have to offer a speed with two digits to High Point… seeing how it’s half SHA property I don’t see us high on their list of priority customers.
February 16, 2015 at 4:54 pm #821570
cjboffoliParticipantBEWARE the bait and switch!
I have been waiting for this gigabit service since I saw them installing it in my neighborhood in the Junction last fall. I routinely move a lot of large image and video files so, even though I know the speeds are probably more like 300-500 Mbps in practice (and that you’re also at the mercy of the capacity of the much slower websites you’re connecting to) I thought it would be value added for me over the 120 Mbps service I have now.
When a technician came out a couple of months later to finish the connection at the pole I thought there would be an announcement. I had signed up twice for a notice from Centurylink to let me know when it was available but nothing had come. When I saw this thread on the Forums I checked my address again on the Centurylink site and gigabit service was finally available. So I signed up with a quickness.
$109.95 (per month for the first year) + $59.99 to install + $19.95 activation charges + $99 for “advanced” modem. Held my nose and pulled the trigger. They sent me an e-mail confirmation, charged my credit card and set up an install date of February 16th. I thought I was good to go. In fact, a technician came out a day or two later to pre-install a fiber optic connection from the pole to my house.
Then last Friday afternoon I received another confirmation that they were coming out to install my 40 Mbps over 5 Mbps service. And I was like, “Huh-Wuh?” They’re closed on weekends so this morning was the first opportunity to call them. They couldn’t exactly explain the confusion and confirmed that fiber gigabit service was indeed available to my house. Oh but there WAS a problem. They didn’t see that a $109 per month offer was available at my address. So it was going to have to be $159 per month. I told them I had the rate in writing from them, that they had already charged my card. I even explained what a bait and switch was an how it was likely illegal to do what he was doing. Nope. Didn’t matter.
So I asked to be transferred to the disconnection department who cancelled the technician’s visit today. And my dreams of gigabit service evaporate like sugar in hot tea.
February 17, 2015 at 4:53 am #821571
trickycooljParticipantI spent over half an hour on customer service chat with CL last week to find out the speed at my address. They had to call the county assessor to verify my address wasn’t fake since a 3 year old house is clearly non existent in their system. Only to be met with “Good News! We offer 1.5 Mbps for $29.99/mo at your address, can I get your details to set up that service for you?”
What a joke.
Even better is that the guy wouldn’t take no, that’s not enough for a fully cord cut household or VPN virtual office work with large files. I have 100 Mbps from Comcast for $78/mo clearly CenturyLink is no where in the same state as the ballpark.
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