FOLLOWUP: Seattle Public Library says it’s restored some online services

An update is just in from Seattle Public Library, one day after SPL announced a “ransomware event” had led to disruption of online and other tech-related services:

May 29: Update on Available Technology Services

www.spl.org is back online. You can now once access our Event Calendar, as well as some digital services, such as online versions of the New York Times, Wall Street Journal and Washington Post.

Hoopla is accessible. Please note: If you borrow a Hoopla item that isn’t displaying properly, please try 1) logging out of your account and then log in again, or 2) try deleting and redownloading the Hoopla app.

The Library continues working to securely restore more technology services, such as e-books, computers, Wi-Fi, printing and more.

The update was added atop Tuesday’s original SPL post about the disruption.

13 Replies to "FOLLOWUP: Seattle Public Library says it's restored some online services"

  • GeneseeResident May 29, 2024 (10:19 am)

    Very strange. When going on the website it still has this message and I am unable to place a hold for books or login: Systemwide technology disruptions: Due to a cybersecurity event, the Library has taken its technology systems offline, and services relying on online connectivity are disrupted, including our online catalog, lending software, e-books and e-audiobooks, public computers and public printing. We are working diligently to securely restore these systems. Our buildings remain open, and you can still check out print books. Check https://shelftalkblog.wordpress.com/today/ for updates.Read lessRead less of this system messageClose

    • Bibliophile May 29, 2024 (10:36 am)

      Well their notice does say SOME services have been restored and not ALL so my guess is they are still working on that.  They are doing their best so all we can do is give them a bit of grace and have some patience.

    • More WS May 29, 2024 (10:37 am)

      Info provided clearly says that only SOME digital services are restored. 

    • Sandra May 29, 2024 (10:41 pm)

      The library website (www.spl.org) is a different site from the catalog  (https://seattle.bibliocommons.com/).  The website is back online, although occasionally goes down briefly.  The catalog has been online for a few days and is accessible for browsing, but the ability to log into one’s library card account is still offline.  

  • ARPigeonPoint May 29, 2024 (1:52 pm)

    Lowest of low to commit a ransomware attack against a public library. 

    • Bibliophile May 29, 2024 (2:29 pm)

      I am honestly wondering what info do they think they are getting?  That people like a wide variety of books??? Ooooo.

      • k May 29, 2024 (2:40 pm)

        I wondered the same of the geniuses who hacked unemployment a few years ago.  Yes, let’s steal the financial info of people on government assistance because they have no jobs.  But the data itself is apparently worth something, even if there’s no pot of gold attached to it.

      • gefitz May 29, 2024 (4:11 pm)

        Right this. Names addresses phone numbers but nothing private. Except for staff payroll stuff, nothing patrons should need to worry about (that isn’t already out there seventeen times anyway!).

  • Reader in Gatewood May 29, 2024 (2:46 pm)

    I called them (The seattle public library) and they informed me that they are NOT back online and won’t be for awhile

  • Pigeon Pointer May 29, 2024 (2:48 pm)

    I’ve discovered that Sno-Isle library system allows those with Seattle addresses to get library cards with them.  I signed up online this morning and was immediately able to get a book on Libby. SPL may be down for awhile so this is a good workaround for those who are avid readers!

    • Reader in Gatewood May 29, 2024 (4:01 pm)

      Thanks for this !  I went online and registered at Sno-Isle.  I can now read my favorites again!

  • LT May 29, 2024 (8:31 pm)

    KCLS is also open to Seattle residents and they have an extensive selection of ebooks.

  • David J Ross June 10, 2024 (3:44 pm)

    WHEN is SPL going to have its website BACK ONLINE?  What is taking so long??

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