Winter Sales Manager

[Mountain2Sound]

Mountain to Sound Outfitters is a successful, local paddle and snow sports store in West Seattle. We supply quality service, products, and community to the Northwest and beyond. We are currently looking for a full time sales associate ski or snowboard retail experience.

If you have experience in retail management and sales, love winter sports, the Puget Sound, the Cascades and building a team to help a local community, this is the position for you!

Duties will include but not limited to…

Rental Management

Hire, train and mentor rental staff

Ensure that rental staff are fully trained in fitting and adjusting rental and demo equipment to suit the needs of customers

Ensure that rental staff can advise on appropriate rental equipment, listening to the clients’ skiing and snowboarding goals and considering the conditions

Manage and maintain accurate rental records, including ensuring that all of the appropriate Rental Forms and Liability Waivers are completed

Manage Rental and Appointment Software, including training, updates and correspondence with software vendors

Manage Season, Daily and Weekly Rentals, including tracking due dates and assessing late fees

Work with Shop Manager to ensure that rentals and demos are safe, clean and well-maintained and to replace/repair equipment as necessary

Keep an accurate and updated inventory of all rental and demo equipment and work with Buyer to order new rental equipment as needed

Shop Management

Hire, train and mentor shop technicians

Ensure that shop technicians have completed requisite certifications

Manage check-in and check-out for services such as tunes, mounts, and repairs

Ensure that all necessary paperwork and liability release forms for shop work are completed as required

Work with Shop Manager to ensure that shop turn around times are communicated clearly to customers and that work is completed in a timely manner

Work with Shop Manager to ensure that shop pricing is accurate and clearly communicated to customers

Sales Management

Ensure that customers have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories

Hire, train and mentor Retail Sales Associates in sales strategies, with particular focus on product knowledge and customer experience

Operate in a Sales Lead capacity while working the sales floor

Create, monitor, and execute winter sales training programs for incoming staff as well as continuing education programs for existing staff

Maintain constant communication with management and staff to ensure proper operations of the sales department

Create and utilize key sales tools and metrics to measure team results and hold the team accountable to established goals and objectives

Monitor customer trends and requests and work with Buyer to fill gaps in inventory, process special orders, and bring in new products

Achieve sales KPI’s including daily/weekly/monthly sales and gross margin goals

Boot Fitting

Provide exceptional boot fitting services, including custom foot bed fabrication, boot shell modifications, liner modifications and stance alignment

Train and mentor additional Boot Fitters

Manage Boot Fitting appointments calendar to ensure that all services are completed correctly and in a timely manner

Work with Buyer to ensure that appropriate Boot Fitting materials, tools and accessories are in stock

Send Resume to orders@m2soutfitters and cc kayakalki@gmail.com

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