Qwest DSL slow 4/29/10?

[pigeonmom]

My Qwest DSL is slower than dial up this evening. Anyone else have the same problem?

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[JanS]

mine’s been working fine. did you do those things that everyone is going to tell you to do like cache, history, or turn off pc and unplug modem for 30 seconds , the plug in and reboot? See? I’m hitting them all at once – lol…

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[Ken]

Qwest DSL has been fluctuating off and on for the last week for me. Since I use bridging to my isp, I have monitoring programs, alarms and graphs I can set to test latency and throughput.

It got so bad I had to reboot the dsl router three times this week.

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[luckymom30]

We don’t have Qwest but Comcast and it is also very slow! Also our Internet Explorer 8.0 is very slow and keeps interrupting our web searches because apparently it is experiecning a problem and needs to shut down. Sometimes we just log on and Internet Explorer needs to shut down, other times we are right in the middle of an email or web search and it shuts down. Is there anything we can do? Anyone have suggestions on another web broswer to use? Comcast told us to call Microsoft and we did but there is nothing they can do.

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[JanS]

Browsers – I use Mozilla Firefox, and my favorite, Google Chrome. I simply don’t like the IE8 experience

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[Mookie]

Qwest’s DSL slowdown in the evenings has been going on for weeks, and they KNOW it’s a problem. I have Qwest DSL through my ISP, Drizzle/IPNS, who sent out this email April 15th:

“Certain Qwest business and residential customers in the Downtown Seattle area may have been experiencing a DSL service degradation the past few weeks between the hours of 5:00PM – 1:00AM.

We have escalated this problem to the highest levels within Qwest and are actively working with Qwest engineers to resolve the issue with the help

of several invaluable customers.”

* * *

The last couple weeks here in West Seattle I’ve noticed a slowdown in the evenings; the other night my connectivity slowed to a crawl – speed tests were showing 0.06 Mbps download speed — so I called Qwest and asked what they will do to fix it. They verified the slowdown, and said they can move my account to a “less congested” server. The next day, they did. My internet dropped for a minute then came back on, and a Qwest support person even called right away to say they’d just switched my line to a different server. So far, I haven’t noticed the horrible slow service in the evening, so hopefully that took care of it.

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[Author]

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