HeartBeet Cafe is Now Hiring – Cafe Manager

[HeartBeet Jobs]

Cafe Manager Position at HeartBeet Cafe

HeartBeet Organic Superfoods Cafe is a plant-based, gluten-free, community-focused health foods cafe with two locations in Seattle (Queen Anne and West Seattle). We pride ourselves on making some of the truly healthiest food around town and creating authentic relationships with our customers.

We are operated by HeartBeet Healthy Inc. and have been in business since 2008. We were founded to create convenient food options that are both healthy and delicious, and aim to improve the well-being of those who patronize our business. We prepare unique drinks (organic juices, superfood smoothies, iced drinks, and elixir shots), food items (savory salads, soups, warm grain bowls, sweet bowls), and desserts made of whole foods including pies, truffles, macaroons, and more. We also offer juice cleanses, catering, delivery, water wellness programs, and in addition to HeartBeet’s store, operate two virtual brands called Pure Pies and Seattle Ghost Cafe (coming soon).

Our mission is simple: to make “real food that loves you back” to as many people as possible and to make a lasting, positive impact on those we serve.**Position Summary**

Our Cafe Managers are responsible for the effective functioning of our cafe locations, the oversight of the staff members who work there, maintaining excellent customer service, fostering a quality work environment where team members can thrive and maintain work/life balance, ensuring the cafe is a part of the communities we serve, and successfully achieving company sales goals.  We’re looking for a leader with a passion for putting people first, along with strong cafe, restaurant, quick-service, or coffeehouse operations and people supervisory experience.  We’re especially looking for someone who is eager to learn and grow and contribute to the mission of making “real food that loves you back” delicious, fun, and affordable.

**Duties & Accountabilities**

The Cafe Manager performs the functions of Cafe Team Member Shift Lead and Assistant Cafe Manager and performs all of the duties of those positions, plus the following additional responsibilities:

**Scheduling & Attendance**

– Final Approval of the schedule once the assistant manager has drafted it
– Final Review & Approval of timecards
– Resolves availability issues with the schedule

**Health & Safety**

– Maintaining general practices for the company that lead to high levels of food safety
– Corrects employees, not in compliance with the Covid screening process
– Maintain Health Department compliance and troubleshoots preventative actions
– Troubleshoots preventative actions when accidents occur
– Arranges Get Well Card, flowers, etc. as appropriate for sick employees

**Facilities & Operations**

– Purchasing equipment, technology, and facility improvements
– Approves changes to the side tasks list and proactively reviews monthly to see if changes should be made
– Troubleshoot all facilities/equipment billing issues, deal with vendors if the repair job was poorly done, proactively look for things that need repairing, etc.
– Maintains an equipment maintenance calendar and equipment repair log with costs. Makes decisions about a piece of equipment that needs to be replaced. Suggests new equipment to the General Manager.
– Makes overall changes to where supplies and equipment are permanently kept (“Proper Spot”); monthly Facility Audit, install or re-arrange shelving
– Reviews all cafe purchases monthly; also purchases items over $100
– Troubleshoots functionality of the daily checklists; follows up with employees who are not doing their checklists
– Maintains all Cafe Documents and audits if the forms are being utilized as needed, do we need a new form or document for something?
– Audit the Key Log monthly
– Monitors waste log and sales reports and make Par changes as needed
– Handle any donation requests outside of the pre-approved policy

**Team Member Management**

– Facilitates Action Plan meetings
– Facilitates Performance Meetings
– Facilitates Termination Meetings; completes Termination Reports and turns them into HR within 72 hours from termination
– Partner with HR to create cafe operations policies and employment policies to ensure the successful operation of the cafe
– Determines staffing needing and interfaces with the HR Manager
– Takes decisive actions about performance corrections, coaching plans, performance improvement plans, and terminations as needed; partners with the HR Manager.

**Location Administration**

– Monthly facility audit to ensure aesthetic of all posters, printed signs, and decor are looking great
– Give the Pass Down to the Shift Leads

**Sales Stuff**

– Setting and planning promotions and sales goals
– Proactively seek opportunities outside of the building to book catering business
– Leeds business efforts to promote new items, sales, and special programs.
– Reviews the HB Weekly Metrics report and uses that information to improve the business

**Hiring**

– Conducts Interviews; extends verbal job offer at the conclusion of interview (depending on circumstances)
– Offers the job at the end of the working interview
– Conducts monthly audits of the lead binder and the food handlers file

**Training**

– Conducts new hire special topic training such as Juice Cleanses, Water Wellness Program, HeartBeet Menu, Allergens, Superfoods, Delivering 5-Star Customer Service, and our Technology Systems
– Conducts Shift Lead Training
– Ongoingly trains the Assistant Cafe Manager

**Meetings**

– Wednesdays – Participates in a Weekly Cafe Operations Manager’s Meeting to discuss ideas for process improvements, new policies, troubleshoot issues, and more.
– Thursdays – Meets weekly with the Shift Leads to review the Weekly Pass Down
– Meets weekly one-on-one with the Assistant Cafe Manager
– Meets semi-monthly with the HR Manager (and as-needed)

**Minimum Job Requirements**

– Maintain an active Washington State Food Handler’s Permit
– Able to walk, stand, talk, hear, bend, and lift up to 25 pounds
– 3+ years of management experience
– 3+ years of food service experience
– Excellent communication and time management skills required
– Able to access apps via phone or computer to view work schedules, communications, and policies

**Availability**

– Generally works 40 hours per week
– **Manager-of-the-Day** **(MOD)** – Serves as the MOD to handle urgent troubleshooting situations from either cafe. Available for calls on scheduled workdays only.
– **Emergency Floor Coverage** – must be able to fill in on the floor when staffing shortages arise when other staffing arrangements can not be made such that we would have to close the cafe without assistance.

**After-Hours Emergencies**

The Cafe Manager is the main point of contact for late-night building emergencies.

**Compensation and Benefits**

– $25 per hour
– Health, dental, and vision insurance available through Kaiser Permanente after 60 days of employment with 50% covered
– Employee Assistance Program (EAP) with access to free counseling, financial resources, and legal advice
– Free staff meal each working shift
– 50% off all additional food items
– Paid time off (the equivalent of 9 days per year for full-time staff)
– Holiday pay when working for certain designated holidays

If you are interested in this position please email your resume to beth@heartbeethealthy.com We look forward to hearing from you!

• This topic was modified 4 years, 7 months ago by WSB.
• This topic was modified 4 years, 7 months ago by HeartBeet Jobs.

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