Enterprise Support & Fulfillment

[TangoCard]

Tango Card is the first company to provide Rewards-as-a-Service, RaaS® to enterprise customers. Just as Salesforce moved CRM to the cloud, Tango Card is moving loyalty and rewards to the cloud – a $50 Billion dollar industry in the US alone.

We’re a dynamic 30+ person team based in West Seattle. We have filed 3 patents, have a fantastic sales pipeline, and are growing very quickly. We recently completed a significant Series B financing round and our stellar investor group now consists of Allegro Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN and Legend partners and WTI.

One of our biggest differentiators is our Enterprise Support and we are seeking a Support Rockstar! Do you enjoy delighting customers? Do you dig supporting your co-workers and customers? Do you look at issues as opportunities? Are you hard working and independent? If so, we are looking for you.

While your primary responsibility will be taking care of customers, being part of Tango Card Support you expect to wear a lot of different hats. In this position you will learn what it takes to be part of a company revolutionizing an industry.

What you will do:

Help and amaze our customers via phone and email during a shift between 7 AM – 6 PM Mon-Fri

Be able to troubleshoot multiple issues while maintaining a pleasant demeanor

Adapt quickly to changing systems and processes

Be willing to go above and beyond on a regular basis

Work cross-functionally with other departments in order to best support our customer

Fulfill orders via our order management portal

Daily accounting duties as needed

Upload reports into Netsuite to update orders, purchases, and invoices

Think outside the box and help us grow

What do you need:

To be an exceptional communicator on the phone and in email

To be truly an independent thinker

You need to love helping people – both your customers, as well as, your co-workers

You absolutely need to be a quick learner. We are moving fast and growing every month.

You need to be tech savvy – you will be regularly talking to folks using all of the latest tech – smartphones, web apps, the latest company software, etc

Comfortable with Excel, Google Docs, Skype, email – Zendesk and/or Netsuite and/or SQL is a huge plus

You need to have a minimum 2 years customer service experience – tech support a plus!

Be willing to enjoy the occasional office pot luck, bowling outing or Sounders game!

Please email jobs@tangocard.com

**NO PHONE CALLS PLEASE**

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[TangoCard]

We have filled the position, but happily take resumes for future openings. Thank you West Seattle.

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