My own True Value story, from some 20-ish years ago:
The little house I owned, had a ’60’s vintage Delta wall mount faucet…..
One day, it sprung a leak in one of the copper water supply tubes that’s hidden under the cover.
I took it up to T.V., and actually don’t recall if my first thought was to replace it with a new one, or seek repair advice. I think I may have been hoping for a simple, relatively inexpensive J.B Weld type repair.
Wall mount single handle faucets were way out of my budget, and being spoiled by having the single handle, I really didn’t want to go to a basic two handle.
Back then, another “John” worked in the Plumbing Dept, possibly/probably the Plumbing Lead.
He was the typical gruff, older guy, that probably wouldn’t be hired to work at a big box store nowadays, because he wasn’t all bubbly and perky, but he definitely knew his stuff.
A fair compromise, IMHO.
I told him of my situation, and he told me I’d need to solder it.
I explained that I didn’t have a soldering iron, and even if I bought one, I wouldn’t trust my ability to properly solder it.
Just about then, another employee, Lillian walks up and says “Hi” to me.
John sez; “You know this guy, Lil?”
Lillian sez; “Yes, I’ve known him since he was this tall.” (Holding her hand a few feet above the floor—-Lillian had worked at the IGA Store, on the NW corner of California & Charlestown, in the ’60’s when my Mom and I used to go there.)
John sez: “He a good guy?”
Lil sez: “Yes” (Liar liar,pants on fire!)
John sez (to me); “Wait here” and disappears with my faucet, into the back room.
Comes out a couple minutes later, freshly soldered faucet in hand, and gives it back to me.
I ask him; “How much?“
He sez; “Nuthin’. If Lil sez your a good guy, you must be alright.“
Mike