lack of customer service at Thriftway

[sam-c]

I was referring to the “national brands” charge on our receipt for $4.50 or so that didn’t match up to anything we bought, and everything else was accounted for. when we asked the manager – she said that’s the line item for cigarettes, and was very nice about refunding our money.

Perhaps it was an honest mistake, but it was the same person who made the mistake, on more than one occasion.

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[HunterG]

Ah, excuse me, I missed the joke there.

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[linda]

Having spent 6 years as a checker for another grocery store, I find sam-c’s story a testament to the level of customer service at Thriftway. Where I worked, if you had left the store with your groceries, checked your receipt then returned later with just the receipt claiming you were charged for items you did not receive, you would only have received a refund once, if at all. You would have been politely asked to please check your receipt prior to leaving the store with your groceries or simply been told that they could not give you a refund since you had left the store with the groceries and now only had the receipt. It’s amazing to me that they have refunded the money to you on more than one occasion for items that were on the receipt that you did not receive based on just the receipt.

As for trying to steal from the customers: as a former checker, it is just not worth the consequences to try to steal from customers by ringing up phantom items and then trying to pocket the money from the till (not to mention the logistics involved in trying to pull something like this off). You lose your job and face prosecution over chump change. I was also bonded when I worked and I would have lost the ability to bonded ever again for any job for an action like this. Mistakes in the check stand are just that, mistakes and are never intentional.

FYI: I am also a regular Thriftway shopper and have consistently received wonderful customer service when items have been rung up incorrectly, both when I’ve been overcharged and when I’ve been undercharged. And yes, I do let them know when I’ve been undercharged, it’s the flip side of this issue.

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[JoB]

the flip side of depending on automation so much to make things easier is that when a person makes a single mistake inputting info the effects include everyone who purchases the item.

I appreciate that thriftway still relies on cashiers rather than “encouraging” me to check my own groceries…

When i moved here from Minnesota i spent far too much time in Morgan Thriftway because of the quality and quantity of their stock and the service of their employees.

Now.. even though i have become accustomed to that level of service.. i still spend more time in Thriftway than is good for my pocketbook. I confess the place is too tempting.. i always come out with at least one item that definately wasn’t on my list… the chocolates next tot he register get me every time ;=>

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