Home › Forums › West Seattle Jobs Offered › Customer Service Representative
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April 9, 2021 at 3:22 pm #1003329
andrearoadpostParticipantApply here
Summary:
As a T1 Customer Service Representative, you will be responsible to support customers with a variety of enquiries through incoming calls, tickets, chat, and social media by providing helpful information, answering questions, supporting T1 level technical troubleshooting or set-up processes, creating orders and responding to complaints. You help ensure long term customer loyalty and satisfaction by positively representing company products and services while working to meet or exceed service level metrics. The role reports to the local office Customer Service Lead/Supervisor.
Key Responsibilities:
– Respond to customer inquiries in a Tier 1 capacity within a mobile satellite/wireless/messaging (voice & data) call center environment.
– Promptly address questions and issues utilizing phone queues, ticketing/email support, online chat
– Assist in monitoring/engaging social media followers. Respond to online customer reviews and feedback.
– Handle and resolve customer requests related to general inquiries, billing, order placement, account changes, sales, and technical support
– Maintain a working knowledge of company products and services. Opportunity to specialize in certain products and services will exist and is encouraged
– Promote company products, features and benefits through consultative customer qualification
– Meet monthly Call Center SLAs, Productivity targets and Quality standards.
– Stay updated on all operational systems, processes and procedures, as well as company policies.
– Stay informed of all new products and services within the company and industry
– Attend and participate in company events and team meetings.
– Ensure a positive, accurate and professional customer experience.
– Maintain effective and harmonious working relationships with peers and other company staffQualifications & Skills:
– Comfortable working with wireless technology in a mobile satellite/wireless/messaging world. Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.
– Minimum 2-3 years in a Customer Service-related position.
– Post-secondary diploma or equivalent experience required.
– Occasional after hours and stat holiday support may be required as business needs fluctuate
– Strong communication skills (verbal and written). Conversational and Personable.
– Resourceful and self-reliant with strong analytical, problem-assessment and problems-solving skills.
– Able to handle difficult customer situations and arrive at a positive resolution.
– Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
– Enthusiastic and self-driven. A team player who looks to contribute in several areas within the operations and exceed normal job expectations.
– Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
– French and Spanish considered an assetApril 10, 2021 at 5:50 pm #1003417
goodatwritingParticipantAndrea, what does this pay? Are the hours flexible? Is it remote?
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