PLS
I think a negative restaurant review is not a rant and shouldn’t be held to the same standard. There is a difference between that and some other service or product issue, IMHO. I agree that if this is a first issue it’s very important to contact BR and say you had a problem and give them a 2nd chance. The OP could perhaps have been posted as a question, instead of a statement – “has anyone else experienced problems?” sort of thing to make it less negative.
Other posters are right – a kitchen is a complex organism and can easily have an off night or two. We also used to love Buddha Ruska but had in the last year several times in a row over the span of months where our food simply was not good, certainly not worth the money. I expressed same to the restaurant but saw no improvements, either in take out or dine in food.
So we now go to Pailin Thai or get delivery from Thaitan instead and are much happier with both those.