One week from today, it’s Metro‘s next three-times-a-year service change. Two routes that include West Seattle have changes, but the changes are not IN West Seattle. The service-change announcement also brings news of a fare increase and the new low-income fare*, plus a change in customer service. Read on for details:
First, the local routes with changes. Route 55:
Southbound Route 55 to the Admiral District will serve the bus stop westbound on Wall St just east of 5th Ave. It will no longer stop at the bus stop westbound on Bell St just west of 7th Ave.
In early February, Route 50 will serve a new bus stop inside the Veterans Administration Medical Center. If the new driveway and entrance is not finished by the start of the service change on February 14, Route 50 will continue serve the bus stops on Columbian Way S, just east and west of the entrance to the medical center.
New green timetables, upcoming fare changes, adjusted bus schedules and revised customer service hours mark several changes for riders as King County Metro Transit shifts gears into spring service mode on Feb. 14.
Now, the rest of the news.
A summary of planned route changes is posted online. Updated printed route schedules are available, and electronic schedules will be posted online Friday, Feb. 13. Until then, riders can plan trips online for dates after Feb. 14 in order to preview updated schedule information.
Upcoming ORCA LIFT fare, and fare increase
Metro is launching the ORCA LIFT reduced-fare program March 1 at the same time regular fares increase 25 cents. Executive Constantine and the Metropolitan King County Council created the program to ensure that public transportation remains accessible after the transit agency’s sixth fare increase since 2008. Riders can visit www.orcalift.com or call 206-553-3000 to find out if they qualify for the ORCA LIFT card. They also can visit Public Health – Seattle & King County locations across King County for enrollment assistance.
Revised customer service hours
Starting Feb. 14, Metro is revising its Customer Information office hours for phone inquiries and in-person customer service at our offices.
· Metro offices will be open for phone calls 6 a.m. to 8 p.m. Monday through Friday for trip planning and lost and found items, and for ORCA phone calls and customer comments from 8 a.m. to 5 p.m. weekdays. 206-553-3000.
· The office will be closed weekends and major holidays. Customers instead can refer to Metro Online for trip planning, the Puget Sound Trip Planner app and the voice system at 206-553-3000.
· Additionally, Metro’s pass sales and lost and found counter hours at King Street Center (201 South Jackson St.) will be revised to be open on weekdays from 8:30 a.m. to 4:30 p.m. Found items are kept for 14 days.
· The hours at the Customer Stop on the mezzanine level of Westlake Station will be revised to be open from 8:30 a.m. to 4:30 p.m. on the first and last four business days of each month.
Full details of the service change, region-wide, can be found on the Metro website, too – go here.
*Clarifying the fare-change timeline: While the announcement comes with news of the February 14th service change, the fares – as noted in the Metro news alert – don’t change until two weeks later, on March 1st.