After our post last night about an alleged Comcast employee turning up at WSB HQ at 7 pm, we promised to follow up with Comcast. We got help from a Comcast communications manager we’ve actually met, Alki resident Shauna Causey, who sent this:
Safety and security are extremely important to us especially in WS where Larry Carpenter recently ran into some questionable folks at his door.
We have 3,200 Comcast employees in Washington State so Comcast employees are in West Seattle on a daily basis. Since I donâ€™t have a name, I canâ€™t speak for the employee that you met, although there are several simple guidelines our neighbors can use to recognize legitimate Comcast workers. Keep in mind that many of these guidelines are also useful for identifying employees of other companies that have reason to work inside or outside a home, such as the power company, gas company or other phone company.
Comcast requires that all employees and contract employees wear ID badges at all times. No employee or contract employee is allowed to work inside or outside a customers’ home without an official company ID badge, which will include a photo ID and company logo. Customers can ask to see a Comcast representative’s ID badge. Comcast employees also have clearly visible uniforms, including shirts, hats and vests all of which have the Comcast logo.
All vehicles driven by employees and contract employees are clearly marked with Comcast logos and identification. A Comcast contractor’s van will say: Comcast Authorized Contractor.
Comcast will not ask to work in your home without your prior knowledge. If a customer is unsure of work that is to be performed inside or outside their home, they should call 1-800-COMCAST to verify the work.
If a customer is unsure or uncomfortable, remember there is always the option to ask the person to leave. All Comcast employees and contract employees know that they are to leave the premises when instructed to do so by the resident. Our employees know that legitimate appointments can always be rescheduled.
If you have feedback, questions or concerns, we want to know about them. You can email We_Can_Help@cable.comcast.com or feel free to e-mail me directly at Shauna_Causey@cable.comcast.com. Weâ€™re always looking to improve our customer service and we would love to hear your feedback.
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