January 24, 2020 at 1:55 pm #969675
We are hiring for a full-time Floating Member Consultant I to work at our branches in South Seattle, including Beacon Hill, West Seattle, and Auburn. This position enhances our members’ lives by creating trusted relationships and bringing our experience standards to life in every interaction by making it easy to do business, resolving issues emotionally and operationally, and valuing our members’ time. Member Consultant Is handle all in-branch banking transactions and member service requests, open secondary deposit accounts and non-real estate consumer loans, educate members on alternate ways to transact on their accounts, and cross-sell additional products and services that benefit members. Ideal candidates for this position are agile and service focused, thrive in a dynamic team environment, interactively communicate, pay attention to detail, and problem solve effectively. (At some financial institutions, this type of position is called a senior teller, universal associate, or a service representative.)
Who We Are. . .
Verity has been a local member-owned credit union offering a full range of financial products and services to our members since 1933. Verity means truth—and this guides our actions. Honesty may not be the easiest approach, but it is the right one. We are the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV), one of 54 financial institutions around the globe committed to a triple bottom line approach to our banking, which means that people, planet and prosperity are at the heart of everything we do.
We take pride in our work. Our mission and vision guide our daily activities, and we need motivated individuals to lead our success. Verity is committed to being a top employer in Washington and we are honored to be a 2018 National 101 Best & Brightest Company based on our employee’s own reviews.
We Believe. . .
Trust is earned each day.
Learning is lifelong; it never stops.
People come first, before the bottom line.
Community engagement propels us forward.
Teamwork is the foundation of our success.
ESSENTIAL JOB FUNCTIONS
Adhere to the Verity Experience Process in every member interaction.
Listen to the member and understand their goals. Identifying ways to cross sell Verity’s products and services.
Capture relevant information and input it into our CRM system.
Value our members’ time by accurately and efficiently processing transactions including wires, payments, and IRA distributions.
Resolve member issues; emotionally and operationally, while adhering to Verity’s policies and procedures.
Originate, process, and fund consumer loans including credit cards, lines of credit, and auto loans.
Originate deposit accounts including checking, savings, money market, and certificates of deposit.
Collaborate with your team to achieve sales, service and community goals.
Provide flexible and reliable coverage to assigned branches.
Performs other job related duties as assigned.
Experience and Education
Minimum of a high school diploma or equivalent is required, higher education is a plus
Customer service and/or retail experience is strongly preferred
Experience in a financial institution is a plus, not required
Knowledge, Skills, and Abilities
Strong verbal, written, and interpersonal skills
Detail oriented and good organizational skills
Ability to perform minor mathematical calculations and collect and analyze data
Ability to work independently and as a team member
Ability to present a positive and professional image to all employees and members
Ability to organize and prioritize to meet work deadlines
Verity Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following is a list of physical considerations that are normally encountered in this job:
Ability to effectively and efficiently communicate with diverse membership and staff
Ability to sit or stand for long periods of time
Ability to work on computers for a long period of time in an office environment
Ability to visually recognize and verify funds for endorsements and negotiability
Washington is an At-Will Employment State
Your employment is “at will”, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.
No statement or promise by a credit union representative or board member may be interpreted as a change in the “at will” policy, nor would it constitute an employment or other contractual agreement.
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