Tango Card seeks Enterprise Support & Fulfillment Representative

[TangoCard]

Tango Card is the first company to provide Rewards-as-a-Service, RaaS® to enterprise customers. Just as Salesforce moved CRM to the cloud, Tango Card is moving loyalty and rewards to the cloud – a $50 Billion dollar industry in the US alone.

We’re a dynamic 45+ person team based in West Seattle. Tango Card is a digital incentive provider for engagement. Tango Card’s global catalog of desirable e-gift cards, donations and prepaid rewards is bundled with easy-to-use reward delivery technology and expert support. Deliver in bulk, one-off, or automate via API. Tango Card manages and delivers incentives while their customers focus on what they do best!

We work with top companies to deliver e-gift cards for use cases such as employee rewards, health and wellness participation, marketing incentives, modern customer loyalty, sales incentives, market research incentives, referral rewards, and more.

One of our biggest differentiators is our Enterprise Support team and we are looking for a support rock star! Do you enjoy delighting customers? Do you dig supporting your co-workers? Do you look at issues as opportunities? Are you hard working and independent? If so, we are looking for you.

What you will do:

Communicate with and support our enterprise customers
Fulfill orders via our order management portal
Utilize our CRM system for case management and accounting functions
Assist our customer service team as needed with e-mail and phone support
Work cross-functionally with other departments in order to best support our customers
Adapt quickly to changing systems and processes
Troubleshoot multiple systems on the fly with customers
Think outside the box and help us grow, going above and beyond each day

Please visit our website to apply!

What you will need:

To be truly an independent thinker
You absolutely need to be a quick learner. We are moving fast and growing every month.
You need to be tech savvy
You need to have some basic understanding of accounting and bookkeeping
Comfortable with Excel, Google Docs, Skype, email – Zendesk and/or Netsuite and/or My SQL is a huge plus
Be willing to enjoy the occasional office pot luck or bowling outing or Sounders game!

Cultural fit:

There has to be a strong fit with our culture for you to be successful. Key elements that define Tango Card’s culture are:

We have a positive, can do attitude
We set a higher standard in everything we do
We delight our external customers and keep our focus externally
We have a sense of urgency
We are great at setting and meeting commitments
We win or lose as a team, not as individuals
We are fired up and love winning!

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