Ski Shop Rental Manager

[Mountain2SoundAKT]

Mountain to Sound Outfitters has been providing the Seattle, Washington, area with a wide range of kayaks, stand up paddleboards, skis, snowboards, clothing, and accessories, since 2009. We also offer qualified repair services, performed by certified technicians, to keep your sporting equipment in peak condition so you can enjoy your favorite outdoor activities in safety and comfort.

Locally owned and operated, our business philosophy is based on a strong foundation of community spirit and customer service. We’re passionate about expanding the outdoor culture and helping people enjoy all that the Northwest has to offer.

Our staff members provide residents and visitors with expert knowledge of sea kayaking, stand up paddle boarding, skiing, and snowboarding. They’re a friendly bunch of folks dedicated to making sure customers have the proper equipment and gear to suit their individual needs and prepare them for adventure on the slopes or the water.

Rental Manager (must be available to work Friday & Saturday)

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Rental Responsibilities

Maintain an excellent standard of service for rental customers
Proactively grow knowledge about store inventory and industry trends, including independent research, attending clinics, studying catalogs and attending trainings
Ensure that rental staff are fully trained in fitting and adjusting rental and demo equipment to suit the needs of customers
Work with GM to ensure that rental staff can advise on appropriate rental equipment, listening to the clients’ skiing and snowboarding goals and considering the conditions
Maintain accurate rental records, including ensuring that all of the appropriate Rental Forms and Liability Waivers are completed
Manage Season, Daily and Weekly Rentals, including tracking due dates and assessing late fees
Keep an accurate and updated inventory of all rental and demo equipment and work with Buyer and GM to order new rental equipment as needed
Ensure that the rental shop is clean, functional, and well-organized
Ensure that rental pricing is accurate and clearly communicated to customers
Work with Marketing & Communications Manager and GM to ensure that service pricing is accurate across all platforms, including on store signage, in POS system and on website
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Rental Tech Responsibilities

Under supervision of the Shop Manager, ensure that rentals and demos are safe, clean and well-maintained
Under supervision of the Shop Manager, master basic tuning tasks, including binding mounts and adjustments, ski binding testing and basic tuning and maintenance of rental and demo equipment
Maintain certifications for all binding tests that we perform and work with the Shop Manager to ensure that all staff performing bindings tests are certified, trained and proficient
Work with the Shop Manager to identify and schedule repairs for all rental and demo equipment (Shop Manager will manage repairs)
Be able to do basic boot fitting and sizing for rental and demo equipment
Work with the Shop Manager to troubleshoot compatibility issues with bindings, boards, skis, etc.
Develop a system for distinguishing rental versus demo equipment so that all equipment is rented at the correct price
Work with Shop Manager and Buyer to replace equipment as necessary
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Additional Responsibilities

Open and close the shop on time as needed in absence of GM
Additional responsibilities when assigned
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Tech Management

Identify and perform necessary repairs on rental and demo equipment
Rental Management

Work with GM to hire, train and mentor rental staff
Manage Rental Software (Rezo), including data entry and tagging for rental and demo equipment, troubleshooting technical issues, downloading customer contact information, correspondence with vendors, etc.
Manage Reservation Software (Acuity), including troubleshooting technical issues, updating hours and availability

Email resume/letter to: rylie@m2soutfitters.com

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