Hotel Front Desk Agent

[The Grove]

We are a fun, renovated motor lodge located in West Seattle. We are searching for the right candidates that possess a friendly, outgoing personality to work at the front desk checking guests in and out of the motel, making reservations, and offering assistance and directions to our guests. We have a full time position available and offer a competitive rate of pay. Experience in hotels or other lodging is always a plus but not required if you are familiar with computers and have great customer services skills. The working hours will vary. This position is available for immediate employment. Please send a resume by reply e-mail to be considered.
This is a position that requires our staff to be reliable and able to show up for your shift on time and ready to serve our guests.

Night Audit Clerk

Is “YES” your favorite word? Are you full of enthusiasm and immensely determined to create an authentic and exceptional WOW moment at every threshold? If so, join us!

THE ‘OMG!’ CULTURE

Own the Values. Make it Fun. Get it Done.

Comfortable and friendly, The Grove West Seattle Inn offers an inviting atmosphere with warm, welcoming service and a casual West Seattle vibe. Guests can expect clean and comfortable guestrooms with thoughtful amenities at a great value. The Grove offers a conveniently located launchpad for visiting friends or family or exploring the area. Situated just a few blocks from the lively West Seattle Junction, guests can easily walk to the heart of the community’s arts and culture scene, shop local boutiques, and grab a bite and beverage at a variety of eateries. With convenient transportation to and from Alki Beach and SeaTac International Airport, The Grove is well-positioned for making the most of a Seattle area getaway.

We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.

THE BRASS TACKS

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures & standards.

• Be knowledgeable and proficient with the lodge property management system.

• Operate the motel PBX system according to procedures.

• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the motel.

• Manages guest issues effectively, keeping in mind both the guest’s needs and the business objectives of the motel. Use discretion and professionalism in resolving conflicts and be willing to consult a member of management if assistance or advice is needed.

• Conduct adequate follow-up with both guest and fellow team members.

• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

THE NITTY GRITTY

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.

• High school diploma or equivalent.

• Previous experience in cash handling & computerized Point of Sale system strongly preferred.

• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).

• Strong problem solving and conflict resolution skills.

• Ability to understand and apply labor and industry-specific laws and regulations.

THE PERKS

*Eligibility of perks is dependent upon job status

• Values Based Culture

• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution

• Company Contributed HSA/FSA Plan

• Company Sponsored Life Insurance Policies

• Employee Assistance Program

• PTO Plan

• 401K Match

• Team Member Outings

• Diverse Work Group

• “Columbia Cares” Volunteer Opportunities

• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)

• Upward Mobility Potential

• Discounted Lodging, Dining, Spa, Golf, and Retail

• Third Party Perks (Movie Tickets, Attractions, Other)

• Online Learning Platform

THE FINE PRINT

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Inclusion | Enthusiasm | Accountability | Respect | Creativity | Honesty

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