Home › Forums › Open Discussion › FedEx package stolen from my doorstep :(
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May 6, 2011 at 12:56 am #598830
Muddy GirlMemberSigh….Today I was expecting an important package to be delivered to me via FedEx. I anxiously waited all day for it to arrive…super excited when I checked the tracking to see it was out for delivery. I probably opened my front door and checked for it about 20 times today “just in case” it was sitting there. When 5:00pm came and went I decided to check the tracking again for another status as it seemed like it was getting awfully late. To my shock and dismay it said it had been delivered at 2:18pm today!!! Gasp! How could this be? They never even knocked! So I once again looked outside hoping I would see it sitting there…no package. I have a very tiny front step, but thought maybe it had blown away so I searched my entire front yard and even took a peek at my neighbors. Still no package. So, I contacted FedEx only to learn that it indeed had been delivered to my exact address (this was confirmed with the driver) and that my package must have been stolen. UGH!!!!!! FRUSTRATED doesn’t even cover what I am feeling! What a bummer. I read over some of the past “missing package” posts here on the blog and I know others are certainly feeling my pain. It really bothers me that this happened somehow between the multiple times I opened my front door today. Were they watching my house? Were they just a passer by? Were they following the FedEx truck? Have other items been stolen from my house? These questions really leave me with a knot in my stomach. Shame on you thieves…karma is a bitch and just remember what goes around comes around!!! Oh yeah, this happened on 26th Ave SW between Roxbury and Safeway…anyone else in this area missing anything today??
May 6, 2011 at 4:56 am #723774
ZenguyParticipantFed Ex normally comes signature required unless you waive that condition, not sure about Fed Ex ground though.
Either way, if you paid by credit card, contact the sending company and let them know and if they do not replace it contact your credit card company and you can get your money back.
Sorry, but good luck.
May 6, 2011 at 5:56 am #723775
HunterGParticipantI have had SO MANY PROBLEMS with Fed Ex. Once the driver actually tossed a package for us onto my neighbors second floor balcony.
I hope that you get your package, and I hope it was not something irreplaceable.
May 6, 2011 at 1:28 pm #723776
Mike PMemberThey delivered a package of mine 3 doors down from me last Christmas that didn’t require a signature. Great way to meet the neighbors and know that they are honest! She called me and I went down and got it. It really sucks when someone takes something that doesn’t belong to them.
May 6, 2011 at 2:21 pm #723777
Muddy GirlMemberUnfortunately I assumed the shipper had asked for delivery confirmation and obviously they had not. I was hoping they had delivered it to the wrong house but the FedEx driver described some unique characteristics of my house remembering where he had delivered it. Although I have also had problems in the past as well at my old house in West Seattle too. I watched them throw a package (in the rain) over my fence landing in a puddle rather than just opening the gate and walking it up to the covered front door. And after we moved out of that house I went over to do an inspection on it about a month later and found a package sitting on my porch that was all mushy and soaking wet. It was some electronics I had sent in for repair that had taken a great deal of time and they had returned them to me at the wrong address. I didn’t know they had returned them so I was not watching for them. That one was FedEx as well and Our house was OBVIOUSLY vacant yet they still left it. Can’t believe that one didn’t get stolen either because they had put it right in the middle of the porch! I am still fighting with the shipper to replace the items because they were ruined from the rain. Anyway, I did contact the shipper and the items are fully replaceable without any cost to me. However, I just have the inconvenience of waiting for them to re-ship them — this time with delivery confirmation! :) Thanks all for allowing me to vent!
May 6, 2011 at 3:31 pm #723778
CaitParticipantI used to work in shipping and you always felt so helpless leaving packages in the care of really, any service. Of course you assume that because you are paying an arm and a leg for these people to ship the item that they will take care of it. However, I can’t tell you how many items I had come back broken when they were packed correctly, not delivered to the right address, etc. And yes, FedEx Ground does require signature.
My point is, this process sucks for the shipper too. They have to allocate their inventory for something that was not their fault, ultimately. But! I don’t know about FedEx but with UPS it is incredibly easy to make a claim and have it paid back to you on either the shipper or the receiver’s part.
My least favorite part of that job was knowing that I could be as careful and reverent about a package as I wanted, but that oftentimes one driver along the way can screw something up and make my life and my customer’s live’s extremely difficult.
May 6, 2011 at 5:13 pm #723779
I WonderMemberNote to self: maybe USPS isn’t so bad after all.
Sorry, we’ve had these issues with UPS too, holidays are the worst.
May 6, 2011 at 5:23 pm #723780
lucky chickMemberGreat that you are getting the package replaced. A few years ago I ordered something from Amazon, which does NOT give you an option to ask that packages not be left at your door, so they left it at the door. It got stolen and FedEx refused to pay for it, but Amazon sent me another. GREAT customer service from Amazon (although maybe they were at fault for implicitly allowing leave-at-door delivery).
But the real story is: thieves sucks. I now get everything sent to work, have a locking mailbox, and keep pepper spray by the front door (just in case I catch one of the b@st@rds in the act one day).
May 6, 2011 at 7:40 pm #723781
maudeParticipantlucky chick: pepper spray is a great idea! You could just lie in wait for one of the b@st@rds and then blast them. Oh how satisfying! I wonder, is it ok to also use pepper spray on unwanted solicitors? :)
May 6, 2011 at 8:03 pm #723782
lucky chickMemberYeah, I fantasize about using my pepper spray alot – the guy who road-raged me into a ditch on my bike… the guy who broke into my house… the guy who stole my bike rack… No luck catching them yet!
May 6, 2011 at 8:29 pm #723783
flowerpetalMemberI imagine that if everyone chose signing for their deliveries, shipping prices would jump markedly. I think deliverers are only responsible if something is left that required a signature. Its a good reason not to buy from Amazon or other shippers who do not give that choice.
You can also prearrange with both FedEx and UPS to pick up your packages at their shipping station. Its something that you would set up blanketly with all of your shipments from that shipper; not just for one particular package (I think).
May 6, 2011 at 9:09 pm #723784
JanSParticipantpepper spray…can you use it on religious solicitors, I wonder :)~
May 9, 2011 at 11:26 pm #723785
Muddy GirlMemberGuess what, GUESS WHAT!!!??? I was just going through my old voice mails and I had somehow missed a call from one of the most honest people in Seattle…he has my package! Apparently FedEx delivered it to the wrong house…not anywhere even remotely close to mine. This kind soul had located my phone number on the box and called me to return it. I just picked it up and wish I could have offered him a reward or something. All I can say is Oscar, you have some excellent karma coming your way! And as for FedEx…you can bite the big one! My address was clearly marked on the box and it was all on them to have delivered it to the wrong location. The rotten thing is in the course of their investigation they sent the driver out to my house and he still insists that he delivered it to me and even pointed out where he placed it on my doorstep….what a liar…I’m guessing he was just covering his own you know what! Anyway…it feels so nice to know there are a few good and honest people left out there! Thank you Oscar!
May 9, 2011 at 11:37 pm #723786
anonymeParticipantMuddy Girl, that’s awesome! Awesome of the neighbor, not of Fed Ex. UPS did the same thing to me a year ago, and I later discovered my package on the porch of an abandoned house down the street. I would have given your driver the benefit of the doubt had it not been for the fact that he described your house. Not cool.
May 10, 2011 at 2:55 pm #723787
Muddy GirlMemberYes, the FedEx driver told me on the phone that he had left it next to the flower pot on my doorstep, and when he physically came over to follow up a few days later he had said he stuck it under my door mat. It was a LARGE box, so, ummm, if he stuck it under my doormat it really would not have served much of a hiding purpose. :)
May 10, 2011 at 3:01 pm #723788
KBearParticipantI hope you’ll follow up with FedEx. A driver who lies about deliveries he didn’t make could also be stealing packages.
May 10, 2011 at 4:24 pm #723789
JoBParticipanti wish they would take the 2 seconds it takes to ring the doorbell
May 11, 2011 at 2:40 pm #723790
valvashonParticipantAbout 10 years ago we took at trip to NYC, and to repay some friends we were staying with, we took them to a baseball game at Yankee Stadium. Yankees vs. Mets, so 4 tickets in section UU were about $150 on eBay (that was a lot for 4 nosebleed seats back then). Delivery was about 2 days before we were going to leave. Our house number had been entered incorrectly somewhere along the line, so our tiny, thin envelope with the tickets was delivered to a non-existent address across the street, stuck between two fences in the alley because that’s where the address would be if it existed. Unbelievable. FedEx of course. Their only concern seems to be coming back with an empty truck. I’m betting they aren’t tasked with delivering kidneys.
May 11, 2011 at 3:14 pm #723791
Muddy GirlMemberWell, I just spoke to a supervisor at FedEx and pretty much all they had so say was that their drivers are human too and we all make mistakes. I asked if this “mistake” would be brought to the attention of the driver and was told it would not because my package has been received and the case is being closed.
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