September 30, 2011 at 2:36 pm
#735591
Franci
Participant
I got fed up with the seemingly frequent screen freezing and trying to cancell service is challenging (this rant is in another thread). But it gets better, I cancelled service on September 21st, the rep promised to mail me boxes to return the equipment, on September 28th I receive a voice mail telling me that if I don’t return the equipment by Saturday Oct 1st, it will start costing me $$. Have the boxes arrived to return the equipment? No they have not – so I placed yet another call to Comcast – the rep says those calls aren’t supposed to start for 3 weeks. Do they know what they are doing?? I don’t think so.