CenturyLink says it has restored service to everyone affected by a multi-day outage blamed on wire vandals/thieves. But the company won’t say much else. We heard about this from customers on Pigeon Point, where the outage apparently hit the hardest. SPD finally released some information on Monday, saying it got word of the situation around 10 pm last Thursday, when a CenturyLink employee called “to report a burglary at one of their vaults under the West Seattle Bridge, located at the 2300 block of SW Spokane Street.” The SPD summary says officers were told that “fiber optics and copper wiring (was) cut,” with damage estimated at up to $200,000, and that the company had received an alarm around 6:30 that night. Though a CenturyLink spokesperson wouldn’t comment to us on how many customers were affected, the SPD summary says, “The fiber optics provide internet and phone service for customers covering parts of West Seattle all the way south to White Center and east to 1st Avenue.” Plus, police say, they were “informed by the technicians that a similar incident occurred in Tacoma about two weeks ago.” We haven’t found information on that but did find this newspaper report about one on the Key Peninsula last summer, and this TV story from two months ago noting that as of early April, CenturyLink (aka Lumen) had almost 70 incidents like this in the region – one-third of what had been reported nationwide.
One Pigeon Point resident we heard from says they and neighbors want to know what the company’s doing to beef up security; the spokesperson wouldn’t comment to us on that either, aside from saying, “In terms of security, CenturyLink has an excellent relationship with local authorities. We pride ourselves on being a good member of the community, and law enforcement has done an excellent job in responding to our concerns about copper theft. We work closely with law enforcement to find and fully prosecute those responsible for these criminal acts. Anyone witnessing a theft in action should call 911.” (If you have any information for police on this incident, the case # is 24-152931.)
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