ORIGINAL SATURDAY REPORT: Unlike public utilities such as power and water, outages are hard to quantify with private utilities like cable internet/TV, due to the general lack of openly accessible outage maps. In recent days we’ve received several reports of CenturyLink internet trouble in West Seattle, with Chris emailing today, “My fiber Internet connection from CenturyLink has been down since Tuesday in the Alki area” and saying that CL has told him it’s an “area outage” while offering multiple estimates of “next day” restoration that so far haven’t borne out. So we’re wondering how widespread this is. If it’s happened to you too – a comment or email (email@example.com) would be helpful as we try to sleuth.
TUESDAY UPDATE: After numerous reader comments of note below, we’ve been in contact with CenturyLink/Lumen, which at first claimed there was no outage, but finally just now acknowledged there’s a cut cable:
“We have a damaged fiber in the area affecting some customers. This service disruption is due to challenges in locating and repairing the cut. Our team must access several manholes on the side of the road where cars continue to park. We have displayed no parking signs and may have access to one manhole and then the 2nd is blocked by a car with no way to notify the owner to remove the vehicle.
“New signs have been placed tonight to be able to access the locations and begin repairing the damage. We know how important these services are and our team will work quickly to repair the fiber and restore service once they have access to the fiber in the ground.
“Please thank your readers for their patience and assistance to honor the no parking signs.”