Pet Lovers Needed – Customer Care

[Trupanion]

Customer Care / Customer Service Specialist in Seattle, WA

Trupanion is looking for fun and outgoing individuals who are excited to help others. We love our customers and want to make a personal connection with everyone that picks up the phone to call us. Our goal is when we finish each customer interaction we are confident the person received such an amazing service that they stay with us for the life of their pets, enroll every pet they ever own with us, and tell all their friends and family about Trupanion.

As a Customer Care / Customer Service Specialist, your role will be to provide support to our customers who call or email us regarding their cat and/or dogs’ medical insurance. You’ll need to enjoy using the phone, and should be a great listener, with excellent written and verbal communication skills. We are the heart and soul of the Trupanion family and we have lots of fun working towards our goal of helping as many people as we can! Once you join the Customer Service team, you will go through our thorough training program to ensure you have the tools and confidence to set you up for success in this role. With more than 200 cats and dogs in the office, being a pet lover is also a must!

Customer Care / Customer Service Specialist Behavior Characteristics
While we value and appreciate relevant experience and qualifications, especially with veterinary clinics, shelters, other animal related experience, or being bilingual, we also value individuality! We believe that you can’t have deeply engaged customers if you don’t have deeply engaged employees, and we really look for candidates who can fit into our culture. We feel that the behavioral characteristics that make people most likely to succeed here at Trupanion include:

• Passion: In addition to the overall success of Trupanion and our mission, we care intensely about the well-being of cats and dogs.
• Trustworthiness: We are honest, reliable and authentic.
• Candor: We communicate what the little voice inside our head is saying, in a sincere and helpful way.
• Empathy: We create positive outcomes by putting ourselves in others’ shoes and by gaining an understanding of their values, goals and desires.
• Communication: We share our information in a way that is easy to understand and retainable.
• Cooperation: We know how to balance the need for quality with the need for speed and calculated risk-taking. We are committed to being ego-less, and to working as a team to ensure we are consistently make good decisions.
• Judgement: We are not afraid to try new things. Guided by Trupanion’s mission and values, we have the confidence to trust our intuition and do the right thing at all times.
• Impact: We deliver outstanding results with resourcefulness, innovation and tenacity.
• Curiosity: We actively seek knowledge to improve.

Customer Care / Customer Service Representative‘s Pay and Benefits
Along with your hourly pay, we also have amazing benefits! Our benefits include: An uncapped monthly bonus – (which rewards the quality for your work as well as how much work you do), full medical, dental and vision (all three at no cost to you), two weeks’ paid vacation (which increases the longer you stay with Trupanion), five week sabbatical after five years employment, paid sick time, stock options, on-site child care, free pet health insurance, free on-site parking, paid time off to volunteer at a nonprofit organization, and a pet friendly office with free dog walking service.

Flexible Work Locations:
While we love seeing everyone in the office interacting and supporting each other, we know some people prefer to work from home. This position is open to working remotely, from home, once you have been through the training program and are achieving the right level of performance, to provide you with the freedom and autonomy to follow your passions in a way that suits you best!

Culture Vision
At Trupanion, we are all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members who possess our key behavioral characteristics. We trust each other. We are transparent and honest. We care about one another. We want to see our team members succeed, personally and professionally. As our team members gain experience, we strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:
https://www.facebook.com/Trupanion/videos/10155423763702974/

To apply, please follow the link provided below:
http://jobs.jobvite.com/trupanion

**Interested applicants should submit their resume and cover letter!

Why Trupanion?
Trupanion is North America’s leading provider of medical insurance for cats and dogs. Headquartered in the Georgetown community of Seattle, Trupanion has been named one of Western Washington’s Best Places to Work by the Puget Sound Business Journal for the last four years in a row. Our mission is to help the pets we all love get the veterinary care they need. At Trupanion we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Company Background
Founded in 2000, Trupanion (NYSE: TRUP) offers medical insurance for cats and dogs in the United States, Canada and Puerto Rico through its affiliated entities. With over 228,400 total enrolled pets (as of 3/31/2015), Trupanion is one of the largest pet medical insurance companies in North America with the mission to help the pets we all love receive the best veterinary care. The Trupanion pet medical insurance plan is simple, fair and comprehensive that pays 90% of the actual veterinary costs for illness and injury claims with no payout limits per incident, per year, or over the lifetime of the pet and with few exclusions. Trupanion policies are underwritten by the American Pet Insurance Company in the U.S. and the Omega General Insurance Company in Canada. For more information please visit Trupanion.com.

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