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June 2, 2014 at 10:42 pm #611535
My bill for May is about $8 higher than usual, though I haven’t make long-distance calls or changed any services. After calling CLINK and being on hold for about 20 minutes (the first time I called, I got disconnected!), I got through to a lovely woman on the island of Jamaica. She explained that the increase was likely due to increase in taxes. This isn’t a lot of money, but I’m not exactly thrilled with all these tax increases (and what are they for???). How about you? Did your May 2014 bill show increases?June 2, 2014 at 10:51 pm #809092
I haven’t checked my bill yet. But I did find a notice in last month’s bill that they’d been given permission to raise their rates at will without applying to the government first.June 2, 2014 at 11:59 pm #809093
Century Link sucks. The same thing happened about a year ago. I went through the same thing that Jeannie described – spent at least 20 minutes or more on the phone with some moron who could offer no explanation. He suggested I call my “state”. I would so love to get rid of them if there were any reasonable alternative.June 3, 2014 at 12:20 am #809094
Yep, my bill went up, but only by a couple of bucks. I only have local calling and no special features/services though.June 3, 2014 at 3:17 am #809095June 3, 2014 at 3:55 am #809096
Mine went up too…looked into it and turns out it is most if not all due to the local basic phone line. It used to be $12 plus taxes bringing it up to $20 but now it’s $15 plus taxes bringing it to $30!!!! All for basic local phone service that all I get is pre-recorded telemarketers on! My 7Mb / second internet is $20 per month because I signed a 1 year contract. So ridiculous for local basic phone service. Shopping around right now.June 3, 2014 at 6:13 am #809097
A recommendation. Research “CenturyLink billing issues.” Then, file a complaint with BBB. Then, file a complaint with every consumer group you can resource. Then, file a complaint with the City of Seattle. You will make no progress attempting to resolve billing issues with this carrier. I’ve been grinding through this for a month with no resolution in sight. FIGHT BACK!June 3, 2014 at 7:05 am #809098
Thanks, Diana! I think I just might do this. It’s good to see you’re one of the people who take action, rather than simply griping. I am so tired of “approved” rate hikes that monopolies like Clink are getting away with.June 3, 2014 at 1:16 pm #809099
Diana, I’ve done ALL of those things in the past, to no avail. CL (then QWest) raised my rate – the one with a “lifetime price guarantee”. The Attorney General dismissed my complaint on the basis of a short note from CL saying I was confused. CL is not registered with the BBB. They know better – the complaints would be overwhelming. They have one of the worst customer service records of any large corporation.June 3, 2014 at 2:13 pm #809100
They have the worst customer service around. Its a plan to make you frustrated before you even get on the phone with them. Expect to spend thirty minutes on the phone with them for anything. Their goal is to jack up your bill and not have you complain about it. They want you to think its better going to a dentist than arguing your bill or make any changes to your service.June 3, 2014 at 2:47 pm #809101
My bill has gone up a lot too! (btw-I am not a new poster, I had lots of problems with my password and it not letting me post so I started a new one. I am Bonnie)
I looked at my old bill and my new bill. Old bill the charge was $13.50 a month. New bill $15.00. Also, for non published service the cost was always 75 cents a month and now it is $5.00 a month!
I am considering just getting rid of my phone and using my cellphone. This is pretty much what puts it over the top for me because I don’t think I should pay $60 a year to have them not publish my name and phone number.June 3, 2014 at 3:14 pm #809102
yes, usually our bill is about $26-$28.
last month it was $34 and the month before it was $31. (we have long distance through Credo, so that is another $10 or up) so, not much of an increase, but enough that I think we’re going to cancel and go ahead and get a 2nd cell phone for our household.
now that i am reading these comments, I wonder why our bill was so high to begin with, we don’t have any special features like voicemail, caller id, etc…. hmm… def. time to cancel.June 3, 2014 at 4:07 pm #809103
Pretty sure we are cancelling. I am just waiting for the end of the school year because if something happens with my kids they only have my home phone and I don’t trust the schools to update their records.June 3, 2014 at 4:40 pm #809104
Thanks for posting. I just checked mine and it went from $26 for basic phone to $41! Like FatKitty’s above, my phone went up $1.50 and the “non published service” went from $0.75 to FIVE DOLLARS too! A six hundred percent increase for something they shouldn’t do in the first place. Friggin outrageous. Add in the retro charge of $5 for the lovely new services and my May bill is up more than 50%. That’s insane. Even ongoing it will be around $35 which is a 33% hike.
I need that phone line as plan B for working from home so it is what it is. But five bucks to NOT publish my number (that is a check box on the account database at best) is robbery.June 3, 2014 at 4:50 pm #809105
CenturyLink is not BBB accredited. You can still file a complaint.www.bbb.org so do some research. In the last three years there have been 8,602 complaints filed of which 3,092 were billing related. There is lots of information on their site! Many issues were resolved by BBB so they are a good resource.June 3, 2014 at 8:13 pm #809106
Just an FYI about the non-published service. I removed that service from my bill since I wasn’t willing to pay the $5.00 to leave it unpublished. My last bill showed a charge of $5.00 to publish my number. I know it’s a one-time charge but it irritates me that I have to pay to have my number in the phone book which I really don’t want.June 3, 2014 at 9:25 pm #809107
I was just wondering if the non published service was maybe a yearly fee and not a monthly fee but I just remembered that they charged me a partial month from when the increase started so it is monthly. I’m sure I’ll get a big fee just to shut off my service.June 3, 2014 at 9:42 pm #809108
Does anyone know if it’s necessary to have a land line in order to keep DSL internet service?
BTW, I just got my bill and it went up about $7. I make approximately two phone calls per month, and pay $86 per month for phone and internet. Ridiculous.
I wish there were a large, orchestrated movement for having about a million people cancel Century Link at one time. They really need to be hit where it hurts.June 3, 2014 at 10:23 pm #809109
the problem, anonyme, is..where do you then go? Comcast/Xfinity? Like their record is stellar and they’re cheaper?June 3, 2014 at 11:14 pm #809110June 4, 2014 at 12:50 am #809111
They will still provide DSL if you don’t use their phone service but a couple of years ago when I had them they charged you an additional $10 a month for using DSL without also having a phone line (probably went up by now). Considering this and that their internet speeds are slow caused me to go to Comcast.
Also fatkitty it is possible to switch to a cell phone (or comcast phone I think) and still keep your same phone number. I don’t know exactly how to do this but I know people who have done it when switching to a cell phone.June 5, 2014 at 1:18 am #809112
My wife and I have both our names listed with Clink. Our bill just went up. Having two listings was 75 cents a month. Now they have raised it to $4! Reading the above, they seem to be on a bill raising frenzy, anyway possible. On top of that, my internet speeds fluctuate like crazy. I thought monopolies were illegal.June 5, 2014 at 4:45 am #809113
Sorry folks, Comcast is really the best game in town. Expensive – YES, but EXTREMELY fast and highly reliable, especially if you opt for “business class” service.
My machine runs 24/7 and I experience perhaps one or two (3-4 hour – usually planned maint) outages per month, which I only notice because I’m a night owl and am often still up when they do their maintenance.
You get what you pay for, even if they too are a monopoly, which I will not disagree with anyone on.
We have been with them for 17 years now, ever since West Seattle was the first “test” area for broadband cable. Anyone remember “attbi?”
Sample speeds as of 06/04/14 @ 21:00
30 down, 8.5 up – Seattle
20 down, 8 up – Sydney AU
23 down, 8 up – London
your results may vary :)
.June 6, 2014 at 2:31 am #809114June 7, 2014 at 4:17 am #809115
I dunno, Kevin; I had to give up on Comcast at least seven years ago when I lived just off Fauntleroy because of constant dropped connections. That’s how I learned Comcast is a cobbled together system of frequently old and or incompatible equipment systems they “bought up” as they expanded, and seem to spend as little as possible on upgrading or fixing. As someone who works at home, their (lack of) service quality wasn’t acceptable.
Loathe to deal with them, and currently stuck with Clink DSL, so between a rock and a hard place. Still cursing that Gigabit Seattle thing cratered. The monopolies will only improve service/increase bandwidth and drop prices when they get actual competition.
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