Call Center rep – fully remote position

[VerityCUWestSeattle]

We are hiring for a full time Call Center Representative, this is a remote position and no cold calling! At Verity we empower our member’s financial lives and create vibrant communities.

APPLY at Verity Credit Unions Website:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=49320&clientkey=A323A7717CCA7DB7342E7FC3EC67342C

The Call Center Representative processes basic transactions, educates members on alternate ways to transact on their accounts, checks member balances, assists members in disputing a transaction and discovers and recommends additional products and services that would benefit members.

Verity has always been committed to maintaining a positive work culture and making sure people come first. Some ways we help employees live their best lives:

Benefits (Medical, dental and Vision) no vision or dental premiums for employee only coverage
Paid time off, combined vacation and sick leave starts accruing immediately and is available to all employees who work 20+ hours per week.
11 paid holidays each year
Up to 8 hours of paid volunteer time off each year
$200 wellness subsidy for fitness-related activities

ESSENTIAL JOB FUNCTIONS

Answers member questions and resolves problems with members’ accounts
Listens to members, identify their needs, and offer appropriate products and service
Provide referral assistance for investments and financial counseling
Increase penetration in all Verity products and services
Assists with the contact center operations, audits, and opening/closing procedures
Implements and maintains policies and procedures to maximize efficiency and ensure proper documentation
Adhere to established security procedures and compliance policies
Identify issues of concern and contribute ideas toward the Credit Union vision
Maintain knowledge of all state and federal regulations that are applicable to the transactions performed
Perform other job related duties as assigned
Qualifications
Please Note: If you feel you do not have all the qualifications and/or skills listed we still encourage you to apply.

Education and Experience

Minimum of a High School diploma or equivalent. (required)
Experience in financial industry or call center (preferred)

Knowledge, Skills and Abilities:

Strong sales, cross-sales, networking and business development skills.
Strong and professional verbal and written communication skills.
Ability to interpret and analyze financial data.
Extensive knowledge of financial industry regulations and standards.
Ability to work independently and with a team
Ability to organize and prioritize work in order to meet deadlines
Strong sales tracking and reporting skills
Proficiency in Microsoft Office (Word, Excel, Outlook, Access)
Present positive and professional image to staff and members
Problem solving skills
Resourcefulness and ability to effectively meet Credit Union goals

PHYSICAL CONSIDERATIONS

Verity Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following is a list of physical considerations that are normally encountered in this job:

Sitting or standing for long periods of time
Working on computers for a long period of time in an office environment

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