The inquiry we sent to the UPS media team last week just got answered – so we’re asking them, for starters, if their company considers this area to be all caught up, but if you know of any specific cases where someone’s still waiting – in West Seattle – please leave a comment or e-mail us.
1:44 PM UPDATE: Thanks to everyone who has left comments and sent e-mail about missing packages. We talked by phone with Ronna Charles Branch in United Parcel Service media relations. “Looks like we’re doing a good job today of getting through the packages that have been held,” she said. “We had several trailer loads of packages at multiple locations throughout the Pacific Northwest because we couldnt get through what we HAD sorted. Today in one particular Seattle facility, they’ve gotten through half, meaning they unloaded half the trailers, sorted those (packages), and put them out for delivery.” She said they think they’ll have “everything delivered by the end of the week” – but here’s an important caveat: UPS is closed Wednesday and Thursday (New Year’s Eve-Day). So if you don’t get your package(s) by the end of tomorrow, you won’t be getting them before Friday. No plans to work extra time over the “holiday” to catch up, we asked? No, she said. Also: Air/Express packages are being delivered as priorities – “the ground ones will trickle in by the end of the week,” she said. If you have a question about something you’re awaiting, the hotline is 800-PICK-UPS. We asked the question that some WSB’ers have posed – why did USPS make it to some neighborhoods that UPS has not served? She didn’t have an explanation beyond accessibility and truck size/weight, “being able to get up the terrain.” We also asked about perishable deliveries, since at least one WSB’er brought that up — her advice was to talk with the vendor, rather than UPS, about how compensation/replacement would be handled.
5:37 PM UPDATE: Went out for a drive a little while ago. Just before 5, saw a UPS truck coming off a side street onto Delridge just north of Arco/Home Depot/etc. Thanks for all the comments and notes re: UPS status – we plan to check with UPS again tomorrow to see if there are any additional updates/status reports.
7:36 PM UPDATE: UPS truck sighting just down the block from us (within a block of California/Thistle; map). We saw them during the storm, too – including one week ago, just after sunset, same time Seattle Public Utilities reps stopped by for an in-person interview at WSB HQ.
10:14 PM UPDATE: Got a message via Facebook (where we are WS Blog) that someone in Arbor Heights received a package after 9:30 tonight.