Customer Service Manager – Front End

[Metropolitan Market]

At Metropolitan Market, we know food! We are a progressive, upscale grocery-retailer and one of the best places to work in the Pacific Northwest.

Position: Customer Service Manager

Job Summary: As a leader of our front-end operations, this position is responsible for customer service, cash handling, store operations, and personnel development.

Specific Job Duties:
• Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
• Oversees store operations and ensures standards are maintained in absence of the Lead Customer Service Manager and Store Director team.
• Ensures health, safety and sanitation guidelines are followed while working with all products.
• Effectively maintains and coordinates front-end staffing to best service customers; tracks attendance and takes action as needed.
• Ensures effective communication between the front-end and other departments.
• Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
• Leads and readily participates in product promotions and focuses.
• Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service customers.
• Leads by example, and provides employees with clear expectations and timely feedback.
• Trains employees and provides performance feedback, coaching and counseling.
• Prevents internal and external loss.
• Successfully performs all duties of a Journeyman Checker.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned by the Lead Customer Service Manager and/or Store Director team.

Skills Required / Qualifications:
• Minimum two years supervisory experience preferred.
• Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential.
• Comprehensive knowledge of grocery store operations a must.
• Strong leadership skills.
• Demonstrates good judgment. Effectively assesses situations and information, takes appropriate action.
• Proven success as a team leader and member.
• Demonstrates a high-level of self-motivation; takes initiative; problem solves.
• Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers.
• Proven history of personnel development.
• Ability to effectively delegate and follow-through.
• Exceptional customer service skills.
• Superior communication skills.
• Excellent time management and organizational skills.
• Proven ability to positively affect sales generation.

How to apply:

1. Go to https://www.metropolitan-market.com/careers
2. Complete a general application and create a profile
3. Search open positions and apply anytime, using your general application and profile

BENEFITS & COMPENSATION:
* Attractive Hourly Wage, Negotiable DOE
* Rich Paid Time Off Benefits including Vacation, Personal, Holiday, and Sick
* Generous Medical and Dental Plans at Very Low Cost to Team Members
* Company Funded Life & Disability Insurance with Fully Funded Pension Plan
* Generous Employee Discount
* Employee Sponsored ORCA Card Program
* Tuition Reimbursement Program
* Team Member Appreciation Celebrations

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