RANT: Alki Lock & Key

[nerdseyeview]

It pains me to complain about this local business because in the past I’ve received great service here in the past. I should also say the tech at my house was polite and competent.

I scheduled a lock replacement. The tech arrived as expected. They took my lock apart and had to go back to the shop to get a different replacement unit. They were gone for four and a half hours, their tools on my back steps, my door disassembled. Seems the shop manager sent another tech out to the field and kept the one on my job to run the shop. I asked for a reduction on my bill, the shop manager said they took full responsibility and offered a discount on future work.

When I requested this be applied to the current job, I was denied, told that there’s no guarantee how long a job will take, and was offered only a waived no-show fee for the day before. I’ll have to take their word that the tech showed the day before, but I was home all morning waiting, called the shop repeatedly, and did not get a call back. I schedule a second appointment in good faith because hey, things get tangled. It happens.

All told, the job took maybe 90 minutes, but I was stuck at home between about 1130 and 5pm because in the middle of that, the tech was prevented from leaving the shop to finish my job.

I’m deeply disappointed in how they handled this. “We screwed up, how about we give you a discount on the labor given how much of your time we wasted” would have gone a long way. Instead, they have absolutely lost my future business and I’m here complaining about it to you all. If you have another lock service company in the area to recommend, I’d welcome that because I have additional work to be done and I won’t be using Alki Lock & Key again.

• This topic was modified 1 month ago by nerdseyeview.

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