Arbor Heights Swim & Tennis Club Manager

[Arbor Heights Mom]

AHSTC is a seasonal, membership-based swim and tennis club based in West Seattle. Our club has over 500 memberships and has been in operation since 1963.

The club is open from May through September, with the potential to add limited services such as lap swim for some portion of the off-season, and features a wide variety of programming for members, including open and lap swim, competitive youth teams for swim, dive, tennis, synchronized swimming, and water polo, in addition to social programs and competitive tennis instruction for adult members.

Role Description
The manager’s role is customer-facing and includes the management of both the facility and seasonal staff of 60 lifeguards, team instructors, and coaches. The manager will report to the President of the AHSTC Board and will interact regularly with the Board of Trustees.

Duties will include day-to-day management of the club and interaction with members and staff, hiring and management of staff in partnership with the Board of Trustees, and the administration and smooth operations of competitive youth teams, including communications and registration for teams, hiring and management of team coaches, and managing the facility and its upkeep.

Qualifications
• BA/BS in Sports Management, Recreation, or business degree OR equivalent professional experience with an emphasis on operations, facility, and staff management
• 5-7 years of experience of increasing responsibility managing a recreational facility, including member services, with a membership or club of at least 200 customers
• Experience in managing youth sports programs for youth ranging from 6 years of age to 18
• Customer service experience
• Executive skills, including the ability to hire and manage staff, and the capability to manage operations for a competitive swimming pool and social program.

General Expectations

• Club Manager is expected to be on-site during primary hours of operations and at large events. Evening and weekend on-site responsibilities to be shared with Lead Guard(s)
• Club Manager will do what it takes to get the job done (either personally or by delegation)
• Club Manager will work as necessary, targeting approximately 500 hours of work in the off season (October-January) and 600 hours of work for the season (February through September) for the 2022 season.
• Working hours will fluctuate based on the needs of the Club. Some weeks may be 20 hours, some may be 50. Hours will vary between 5am and 11:30pm based on the schedule and needs of the pool. The manager is expected to be on call 24/7 for emergencies.
• Decision-making will be based on safety, health, and fiscal responsibility
• Club Manager will take direction from the Board, but will present new ideas and alternatives for consideration based on operational knowledge and context from experience
• Club Manager will keep the Board apprised of operational issues and needs, as necessary, in a timely manner
• Club Manager will respond to texts/phone calls within one to two hours, emails within 24 hours noting that during emergencies or other uncontrollable events this may not be possible
• Club Manager will support Board and Member requests within a reasonable amount of time (sometimes may be immediate, sometimes may take time to organize or manage). Every effort will be made to provide a timeline for completion.
Compensation
Salary competitive for Seattle club manager market and DOE
Health insurance included.

Qualified candidates should submit resume and cover letter to ah-hr@ahstc.com

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