3:50 PM: When we hear from readers about cable/internet outages, it’s usually very localized … but this one seems to be an exception. About half an hour ago, our CenturyLink service suddenly went out in Upper Fauntleroy. We had someone working outside so we thought maybe they’d pulled a cable. Then we started hearing from readers – mostly in Gatewood, but most recently a text from someone at California/Dakota. Anyone else? We are going to try reaching the CL media team but the holiday might make that a challenge.
4:01 PM: Posts on X (ex-Twitter) suggest this goes beyond Seattle. The official @CenturyLink account has someone replying to reports, only saying they’re looking into a “possible disruption.” But the CL website itself is down too (we got a 503 error, as did someone in a comment below). In addition to comments, we’re getting texts from all around West Seattle. Some mention Quantum is down too.
4:20 PM: On X, CL has yet to make a statement acknowledging the far-and-wide outage, and its website continues to serve an error message. … Commenters are trying a workaround that’s been circulating on social media; we have no way to verify (we’re using Comcast/Xfinity right now, lots of redundancy for business purposes).
5:17 PM: Some commenters mentioned their service just returned; ours appears to, as well, after a little more than two hours out. Still no official comment from CenturyLink/Lumen, however.
5:42 PM: And we’ve received the company statement:
We are currently addressing a network routing issue that caused a temporary service disruption for some customers. Our teams have identified the root cause and are actively working to restore full service as quickly as possible. We appreciate your patience and understanding as we resolve this matter.
6 PM: Company spokesperson Matt Villarreal just sent an updated statement saying everyone should be back on: “… All services have since been fully restored. We understand how important it is to stay connected and sincerely appreciate our customersā patience and understanding during this time.”
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