Enterprise Support & Fulfillment Rep – Tango Card

[TangoCard]

Tango Card is the first company to provide Rewards-as-a-Service, RaaS® to enterprise customers. Just as Salesforce moved CRM to the cloud, Tango Card is moving loyalty and rewards to the cloud – a $50 Billion dollar industry in the US alone.

We’re a dynamic 35+ person team based in West Seattle. We have filed 3 patents, have a fantastic sales pipeline, and are growing very quickly. We recently completed a significant Series B financing round and our stellar investor group now consists of Allegro Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN and Legend partners and WTI.

One of our biggest differentiators is our Enterprise Support and we are seeking a Support Rockstar! Do you enjoy delighting customers? Do you dig supporting your co-workers and customers? Do you look at issues as opportunities? Are you hard working and independent? Tech savvy? If so, we are looking for you.

While your primary responsibility will be taking care of customers and fulfilling orders, being part of Tango Card Support you expect to wear a lot of different hats. In this position you will learn what it takes to be part of a company revolutionizing an industry.

Responsibilities – Key tasks and areas of responsibility are:

Help and amaze our customers via phone and email

Fulfill digital orders via our order management portal

Complete daily accounting duties as needed

Upload reports into Netsuite to update orders, purchases, and invoices

Troubleshoot multiple issues while maintaining a pleasant demeanor

Work cross-functionally with other departments in order to best support our customer

Skills – Basic requirements for the position are:

A minimum of 2 years customer service experience – tech support a plus!

A passion helping people – both customers and co-workers

Comfort with Excel, Google Docs, Skype, and email. Zendesk, Netsuite and/or SQL familiarity is a huge plus.

A history of and willingness to go above and beyond on a regular basis

Key Attributes – You will be successful at Tango Card if you are:

An exceptional communicator on the phone and in email

A truly independent thinker who thinks out of the box about how to help us grow

A quick learner – we are moving fast and growing every month.

Tech savvy – you will be regularly talking to people using all of the latest tech – smartphones, web apps, the latest company software, etc.

Adaptable – Our systems and processes change and adapt with our growth – you should be able to too!

Cultural Fit – Key elements that define Tango Card’s culture are:

We have a positive, can do attitude

We set a higher standard in everything we do

We delight our external customers and keep our focus externally

We have a sense of urgency

We are great at setting and meeting commitments

We win or lose as a team, not as individuals

We are fired up and love winning!

More information about Tango Card –

Tango Card has created the ideal rewards and loyalty platform for the modern, mobile and social enterprise. We have over 300 live enterprise customers today, we closed a $3.1M series B round in April 2014, and we work with some of the largest customers in the world including Microsoft, Salesforce, Twitter and Intuit, as well as some successful emerging companies like Beintoo, Extole, Plink, and TrialPay. We also work with the top Gift Card brands in the country including Amazon, Starbucks, and REI locally, and Target, Walmart, Home Depot and almost 50 more nationally. Last but not least, we partner with many of the most respected non-profits in the country including the National Park Foundation and Habitat for Humanity.

We are excited to meet you!

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[TangoCard]

Please send resume and cover letter to jobs@tangocard.com.

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