Retail Sales Associate

[mertle]

PNTA is seeking intelligent, motivated, career-minded individuals who want to work hard and be promoted within a live production company. We are currently adding a Retail Sales Associate, preferably with technical entertainment, live production, or theatrical interests and background, who wants to train in and work a retail/customer service position in PNTA’s Seattle retail store. Our retail store positions are important training grounds for developing highly skilled entertainment-supporting professionals. Your primary responsibility as a Sales Associate is to act as the client’s champion by listening and seeking to understand, teaching, facilitating, problem-solving, and following-up until the client’s needs are met, even post-sale.

Your clients will primarily come from the theatrical, architectural, corporate, educational, industrial, event support, and house of worship market segments. As a Sales Associate you will train and work at the direction of the Retail Store Manager, who will be successful only if she is able to engage and empower you in effectively working with customers, other staff throughout our company, and with PNTA’s manufacturers and suppliers.

Essential Duties and Responsibilities:

Customer Communications. You should like talking to customers in person or on the phone and you and believe a happy customer is a customer that never needs to ask what is going on with their order. You return emails and phone calls within the same business day, even if it’s only to say when you will be in touch with a more complete answer to their inquiry, fully confident in your ability to follow-through on your promise. You are highly organized and can use systems put into place so that you don’t “forget”. You are fearless when it comes to juggling the demands of multiple customers all at once, and can self-prioritize so that no balls are dropped. You live by the motto: “under promise, over deliver.”

Product Knowledge. It’s really helpful if you have some experience in live event production or some other technical field, but it’s not a necessity. Regardless of prior experience, you should have a voracious appetite for knowledge, comfortable with your geeky side and eager to learn about new technologies and products so you can teach co-workers and clients. There are no bounds to the topics that interest you, and no product applications that you don’t have some desire to investigate. If you have ever been called a “jack of all trades (with a cool head under fire)”, this is a position you can enjoy.

Sales. If you’ve read this far, you should have a pretty good idea of what we expect in terms of salesmanship. At PNTA we aim to create customers for life who return again and again, because we deliver exceptional service. While we are known for our technical expertise, our honesty, and our creative problem-solving are important as well. You will generate and manage sales, service, and rental transactions and enter and the related purchase requirements for items not in stock. You understand the importance of documenting transactions completely and accurately.

Inventory control. You are heads up enough to make sure inventory is being well merchandised and properly priced and notice when we have too much or too little of an item, letting the Purchaser know so that the problem can be addressed. You don’t mind filling shelves with incoming inventory and keeping the store looking tidy and attractive. You have ideas on how to present key products in an attractive and educational manner, and the gumption to execute on your ideas.

Other (sometimes Seasonal) Duties:
Assist in other departments, including warehouse and/or shipping, and with periodic inventories as needed.
Assist in fulfilling web-based sales orders.

Qualifications:

Must be self-motivated and able to work independently.
Must be mobile and active, able to stand, walk, bend and lift merchandise up to 50 lbs.
Must have basic computer knowledge, including Microsoft Word, Excel, Outlook, and internet applications.
Must have the ability to read and write English.
Must have solid math skills, including measurement, conversions and determining quantities needed (e.g., basic algebra and geometry). Advanced calculus and quantum physics is conversationally appreciated but unnecessary.
Must be dependable and punctual.
A sense of humor is strongly recommended but can’t be required.
One (1) year production experience preferred but not a requirement
One (1) year customer service experience preferred but not a requirement.

If we haven’t scared you off yet, submit a cover letter to qbxhq-6758467376@job.craigslist.org.

• This topic was modified 7 years, 4 months ago by mertle.

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