October 15, 2021 at 10:02 am #1018518
We are hiring for a Part-time Member Consultant I at our Auburn Branch! This position enhances our members’ lives by creating trusted relationships and bringing our experience standards to life in every interaction by making it easy to do business, resolving issues emotionally and operationally, and valuing our members’ time. Member Consultant Is handle all in-branch transactions and member service requests, open secondary deposit accounts and non-real estate consumer loans, educate members on alternate ways to transact on their accounts, and cross-sell additional products and services that benefit members. Ideal candidates for this position are agile and service-focused, thrive in a dynamic team environment, interactively communicate, pay attention to detail, and problem solve effectively. (At some financial institutions, this type of position is called a senior teller, universal associate, or a service representative.)
ESSENTIAL JOB FUNCTIONS
Adhere to the Verity Experience Process in every member interaction.
Listen to the member and understand their goals. Identifying ways to cross sell Verity’s products and services.
Capture relevant information and input it into our CRM system.
Value our members’ time by accurately and efficiently processing transactions including wires, payments, and IRA distributions.
Resolve member issues; emotionally and operationally, while adhering to Verity’s policies and procedures.
Originate, process, and fund consumer loans including credit cards, lines of credit, and auto loans.
Originate deposit accounts including checking, savings, money market, and certificates of deposit.
Collaborate with your team to achieve sales, service and community goals.
Performs other job related duties as assigned.
Please Note: If you feel you do not have all the qualifications and/or skills listed we still encourage you to apply.
Experience and Education
Minimum of a high school diploma or equivalent is required, higher education is a plus
Customer service and/or retail experience is strongly preferred
Experience in a financial institution is a plus, but not required
Knowledge, Skills, and Abilities
Strong verbal, written, and interpersonal skills
Detail oriented and good organizational skills
Ability to perform minor mathematical calculations and collect and analyze data
Ability to work independently and as a team member
Ability to present a positive and professional image to all employees and members
Ability to organize and prioritize to meet work deadlines
Verity Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following is a list of physical considerations that are normally encountered in this job:
Ability to effectively and efficiently communicate with diverse membership and staff
Ability to sit or stand for long periods of time
Ability to work on computers for a long period of time in an office environment
Ability to visually recognize and verify funds for endorsements and negotiability
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