In case you aren’t on Facebook or Twitter, where we have been talking about this for going on four hours now: Our server-management company WiredTree, historically wonderfully reliable for the years we’ve used them, has been dealing with a “denial of service attack” that took down many of the sites who run on its servers. For at least an hour, that meant no one could get into our site; then at some point, we noticed some people were starting to get in, and finally figured out that access had been restored for everyone but Comcast users. We switched immediately to our Qwest access and got right in. Not sure why that happened – the folks at WiredTree have been working frantically to figure out how to get around the attack; perhaps they had to block Comcast. Checking the logs again, it appears Comcast users ARE now starting to get through, so hopefully this means everyone’s access is restored.
Though we had no direct technical control over this, we of course apologize – as a 24/7/365 news service, we are committed to absolute reliability, and have taken many other steps toward achieving that, but this is a new one, so we’re exploring how to set up redundancy that would kick in immediately if anything like this (or another server problem) happened again. Thanks for your patience and support! We’ve got a few more stories in the hopper that had been waiting for things to normalize, so back to the news …
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