FOLLOWUP: Seattle Public Library still struggling with tech trouble

(Added: Reader photo, sign on Southwest Library door)

A week and a half after first word of “disruptions,” the Seattle Public Library still isn’t operating at full speed. Their webpage listing which services are available and which aren’t hasn’t been updated in a few days, so we asked SPL spokesperson Laura Gentry about the status. She says they’re working on an update for later today or tomorrow morning, but they still don’t know how much longer it’ll be until all services are available: “Unfortunately, we are still not in a place to be able to provide a ballpark timeline, as too many factors are in play for the secure restoration of systems.” On May 28, SPL said a “ransomware event” was the cause of the trouble.

4 Replies to "FOLLOWUP: Seattle Public Library still struggling with tech trouble"

  • Najwa June 6, 2024 (9:41 am)

    Thank you for this update. I am sympathetic to SPL but this has been extremely frustrating 

    • patience is a virtue June 6, 2024 (2:27 pm)

      I’m sure it’s been extremely frustrating for staff as well. Keep in mind, when the Toronto Public Library got hit by a ransomeware attack last October, it took them 4 months before they were able to get things back online. So I’m sure SPL’s IT department and law enforcement are doing what they can to safely restore services. Be patient. Have grace with staff. It’s an ongoing investigation so they’ll only release information that won’t compromise the investigation. https://www.cbc.ca/news/canada/toronto/toronto-library-ransomware-recovery-1.7126412

  • Samantha June 6, 2024 (3:49 pm)

    Library users! KCLS is available and there are two branches in White Center. Everything working!

  • M June 6, 2024 (10:05 pm)

    I love the libraries.  All the resources, magazines, movies, comics! even…While waiting I found my favorite gardening magazines are on line too!!!Bet your kids would love the anime comics…I’ll wait, always the best!Thanx, MG, WSea

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