Tango Card is seeking a Customer Support Specialist in West Seattle

[TangoCard]

Tango Card is the first company to provide Rewards-as-a-Service, RaaS® to enterprise customers. Just as Salesforce moved CRM to the cloud, Tango Card is moving loyalty and rewards to the cloud – a $50 Billion dollar industry in the US alone.

We’re a dynamic 45+ person team based in West Seattle. Tango Card is a digital incentive provider for engagement. Tango Card’s global catalog of desirable e-gift cards, donations and prepaid rewards is bundled with easy-to-use reward delivery technology and expert support. Deliver in bulk, one-off, or automate via API. Tango Card manages and delivers incentives while their customers focus on what they do best!

We work with top companies to deliver e-gift cards for use cases such as employee rewards, health and wellness participation, marketing incentives, modern customer loyalty, sales incentives, market research incentives, referral rewards, and more.

One of our biggest differentiators is our Enterprise Support team and we are looking for a support rock star! Do you enjoy delighting customers? Do you dig supporting your co-workers? Do you look at issues as opportunities? Are you hard working and independent? If so, we are looking for you.

What you will do:

Help and amaze our customers via phone and email
Be able to troubleshoot multiple issues while maintaining a pleasant demeanor
Adapt quickly to changing systems and processes
Exercise a high degree of judgment and problem solving in handling customer issues
Be willing to go above and beyond on a regular basis
Work cross-functionally with other departments in order to best support our customer
Think outside the box and help us grow
What do you need:

The ability to work effectively and efficiently with customers who have varying degrees of product and technical proficiency
Be a team player who is willing and able to openly communicate with all customers both internal and external
A talent for multitasking and continuously changing priorities
You absolutely need to be a quick learner. We are moving fast and growing every month.
You need to be tech savvy – you will be regularly talking to folks using all of the latest tech – smartphones, web apps, the latest company software, etc
Comfortable with Excel, Google Docs, Skype, email – Zendesk and/or Netsuite and/or SQL is a huge plus
You need to have a minimum of 2 years customer service experience

Cultural fit:

There has to be a strong fit with our culture for you to be successful. Key elements that define Tango Card’s culture are:

We have a positive, can do attitude
We set a higher standard in everything we do
We delight our external customers and keep our focus externally
We have a sense of urgency
We are great at setting and meeting commitments
We win or lose as a team, not as individuals
We are fired up and love winning!

Apply here

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