Patient Services Representative in Dermatology

[WestsideDermatology]

Westside Dermatology, Seattle’s premier skin specialty clinic, is looking for a Patient Services Representative / Customer Service Ambassador to deliver outstanding customer service to our patients. The ideal candidate has a background in healthcare or a comparable industry, preferably hospitality or an industry focused on customer service. We are looking for someone who is able to multi-task efficiently and is able to learn and adapt quickly. Computer proficiency is a requisite. Experience with Electronic Medical Records software is preferred.

Responsibilities and Tasks Include:

• Provide meaningful, high-quality interactions with every patient.

• Collect demographic and insurance data from patients and accurately enter it in to EMR.

• Utilize a dynamic appointment scheduling system on two unique software platforms.

• Answer telephones in a polite, friendly and efficient manner.

• Accurately document instructions given to patients and return phone calls on behalf of the physician.

• Be able to accurately explain to patients the range of services offered at the clinic.

• Attend skin care training meetings and be able to speak to patients with clarity and confidence as it pertains to the retail product offerings at the clinic.

• Assist other staff in various projects.

• Contribute in staff meetings on how we can continually improve patient experience.

A professional demeanor at all times is required in order to fulfill the requirements of this position.

Salary & Benefits

Wage is hourly and DOE. Employer provides 75% of health insurance benefits after 90 days. Dental and vision benefits provided after 90 days. 401(k) available after 1 year.

If interested in applying for this position please email your cover letter and resume to jondavis@westside-derm.com

Thank you!

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