Boutique Fitness Studio General Manager

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POSITION:
The General Manager of Row House West Seattle will oversee setting and meeting sales goals based on studio growth objectives, studio operations including crew performance and schedules, and upholding a high standard of studio maintenance. They will work with the Lead Coach to create an exemplary member experience for studio members and prospects, and will assist the Lead Coach with coach hiring, performance management and class schedule. This is a full-time salaried + commission, exempt sales position.
The key priorities of the position are:
• Create a great member and prospect experience that drives new member sales and member retention
• Ensure all shifts are covered at the studio (working with the Lead Coach on coach class schedule)
• Uphold studio maintenance procedures, ensuring cleaning standards are met, supplies and retail are stocked, and equipment is maintained
REQUIREMENTS:
● 4+ years of fitness sales experience
● Confident in generating personal sales and training Sales Reps to meet sales goals
● Ability to work independently and collaborate with studio owner
● Ability to manage and drive all revenue streams from membership sales to retail
● Excellent communication and strong interpersonal skills in person, on the telephone and via email
● Ability to excel in a fast changing, diverse environment
● Ability to recognize areas of improvement and make changes using good judgment
● An affinity and passion for fitness
● Solid writing and grammar skills
● Highly organized, proficient in data management, ability to prioritize and meet deadlines
● Professional, punctual, and reliable
● Strong attention to detail and accuracy
● Trustworthy and able to handle confidential information
● Ability to work harmoniously with co-workers, clients, and the general public
● Proficiency with computers and Studio software

DUTIES
Lead Generation

● Meet lead generation goals through organic social media, email, grass roots marketing, and networking
● Schedule and participate in networking/community events and studio promotions; provide timelines and status
● Strategically manage marketing campaigns to generate leads for the studio

Sales
● Implement and manage sales processes, oversee performance of sales staff
● Drive membership sales through outside sales and business development efforts
● Provide owners with weekly and monthly goals and performance recaps
● Collect out-standing dues
● Retain members and reactivate frozen and cancelled members
● Independently make decisions related to premium-level customer service

Staff Management
● Manage crew schedule ensuring weekend and holiday coverage, work with Lead Coach to manage coach class schedule
● Hire and supervise Sales Associates and ensure they are meeting their sales goals
● Work with Lead Coach to hire/manage coaches at the studio

Studio Operations
● Ensure studio retail/products are stocked with accurate inventory counts
● Demonstrate proficiency in ClubReady, PIQ, ZipWhip, Emma, When I Work and Slack
● Maintain cleanliness and organization of the fitness studio
● Enforce Row House policies and procedures
● Participate in corporate calls related to sales, studio operations, and marketing and share learnings with staff and owners
● Ensure all forms, administrative supplies, and studio literature is stocked and visible
● Monitor and respond to studio and GM email accounts
● Alert owners with questions, concerns, or issues you need support on
● Meet weekly with Lead Coach and owners
● Any other duties as assigned

COMPENSATION & BENEFITS:
● This is a full-time, salaried sales position with a base salary + 10% commissions on sales
● Opportunity to bonus, based on meeting sales goals
● 401k participation, including company match
● 15 days of paid time off (PTO) per year

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