WATCH OUT for GRC Prime Bath

[caro955]

I DO NOT RECOMMEND GRC Prime Bath. GRC Prime Bath does not believe in customer service or customer satisfaction. The company is unprofessional and the workmanship shoddy. I am hard pressed to believe any positive review out there in light of my experience with GRC Prime Bath. Owner verbally accosted the team with profanity, and during the tirades criticized the workmanship/team’s competency leaving me concerned of the work being performed. I have never witnessed such inappropriate behavior/unacceptable conduct. After one very loud/profane tirade, owner dismissed the team from the premises. There was never a final walk through and sign off of the work. I wrote the check for the balance out of good faith at around 10PM at night after being up for 15 hours. I was told later, by writing the check, I accepted the work done. 7/24 GRC Branch Manager came to review work completed from a quality assurance perspective. GRC Branch Manager agreed that the work was not up to standard. Last visit was 9/5 to address one issue. 9/6 Upon the removal of the ceiling panel in the primary bathroom, it was discovered that GRC did not install a floor to ceiling waterproof board. Upon further inspection, the panels “wave” at the intersection with the shower basin which leads me to believe the preparation needed to install the PVC shower unit is questionable. But without tearing out the wall panels, I cannot confirm. I cannot confirm if the GRC crew who worked on my home was even qualified! Owner fired the majority of them the first day of work at my home (communicated by Owner/Branch Manager) which indicates to me this was not the first time sub-par work on an installment had occurred. I am out over $18,000 and am left with no possible way to order BCI PVC replacement parts. I am saddled with multiple repairs to address, including re-caulking the bathrooms – GRC Prime Bath does not even know how to caulk properly. I have photos and further documentation that would cause alarm to any homeowner looking for a company to renovate their bathroom(s). If I could attach photos, I would!

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