Seattle Mariners Diamond Club Host, Part TIme

[nblackburn@mariners.com]

Come be a part of the fabulous Diamond Club at the Seattle Mariners! Easy commute from West Seattle and an Orca card to get you here. Please see job description below and email Natalie Blackburn HR Manager, nblackburn@mariners.com if you are interested!

JOB DESCRIPTION

Job Title:Diamond Club Stand Host

Department:Ballpark Operations

Status:Part-time, Seasonal, Nonexempt

Primary Objective: Contribute to exceptional experiences for all guests by providing courteous directions and service to guests. Manage table rotation in a premium, visible section of ballpark.

Essential Functions:
Provide prompt, friendly and courteous guest service in accordance with Mariner Way standards to provide guests with an exceptional event experience.
Runs floor plan, monitoring a fair and consistent table rotation.
Takes guest information and quotes wait times when tables are not immediately available
Greet guests with a positive, professional and helpful demeanor. Anticipate guest needs such as highchairs, additional chairs, etc. Offer assistance including directions and other information as necessary.
May scan tickets upon guest arrival or review guests’ tickets for valid date.
Clearly communicate directions to guests and assist them in locating concourse or field level attractions.
Control access to restricted areas according to event.
May assist special needs and mobility impaired guests.
Visually monitor assigned area at all times and be on constant watch for any injuries or emergencies requiring escalation
Clearly communicate location and other relevant information regarding intoxicated or unruly guests; any situation requiring medical attention; or situations requiring clean-up to the appropriate department as assigned.
Stand and/or walk for the duration of event at assigned post.
Attend all mandatory Team Member meetings and training.

Education and Experience:

High school diploma or GED preferred. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
Previous customer service experience preferred
Previous Restaurant Host/Hostess experience preferred.

Competencies, Knowledge, Skills and Abilities (KSA’s):

Ability to follow written and/or oral instructions.
Strong customer focus; treats all guests with respect and courtesy.
Effective verbal communication skills; clear, respectful, and appropriate communication to all guests. Must be able to work fluently in English; bi-lingual skills are a plus.
Must be dependable and reliable to report to work on-time when scheduled and work in assigned section independently.

Physical Activities and Working Conditions:

Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
Must be able to work afternoon, evening, and weekend shifts according to event schedule.
Must be able to stand and/or walk on concrete stairwells, ramps and concourses for the duration of shift.
Must have functional near and far vision.
May be required to lift and carry up to 20 lbs.

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